Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Qualifications
Required:
Preferred:
Essential Functions and Responsibilities
LexiCode Offers
* Med, Dental, Vision, Rx, 401k, PTO and Holidays, STD, LTD
* Flexible Schedules
* Excellent hourly compensation
* Guarantee full time hours, not hired based on contract
* Computer with dual monitors and Encoder
* $3000.00 Referral bonuses
* Remote education platform, with training and brush up for many specialty skill sets
* CEU - free and reimbursement
* Reimbursement for certain additional certifications
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0 Contact Center Quality Assurance Auditor jobs found in Columbia, SC area