Contact Center Quality Assurance Auditor jobs in Lexington, KY

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality assurance coordinator
  • Kentucky Blood Center
  • Lexington, KY FULL_TIME
  • $500 Sign-On Bonus (after 90-days)

    Full-time position. Monday - Friday 8 : 30 a.m. to 5 : 00 p.m.

    Kentucky Blood Center is seeking a Quality Assurance (QA) Coordinator who will be responsible for performing administrative duties for the QA Department by managing and controlling critical documents and data.

    Provides clerical support and adheres to standards and guidelines issued by regulatory and accrediting organizations such as FDA, AABB, CLIA, OSHA, State, and vendor short-supply agreements.

    Reports to the Director of Quality Assurance.

    Responsibilities

    • Assist the Quality Assurance Department with administrative tasks as assigned.
    • Assists with managing and controlling critical documents maintained by the Quality Assurance Department.
    • Performs administrative and clerical support tasks for the department, as assigned, which includes but is not limited to : Processing of occurrence management records (numbering, copying, distributing, receiving, filing, boxing, archiving, etc.

    prints supporting documentation for Investigations / Final QA Reviews.Processing mail, coordinating project / task assignments, and follow-up notifications.

    Monthly reporting; organization of quality data for trend analysis.

    • Assists with departmental audits as assigned.
    • Coordinates process of Quality Assurance records to and from offsite storage.

    Minimum Requirements

    • High School Diploma or equivalent with the appropriate combination of education and experience required; college degree or relevant clerical training, preferred.
    • Two years administrative / clerical experience in a similar office environment. Exposure to quality control processes is preferred;

    related medical / healthcare experience is a plus.

    • MS Office (Outlook, Word, Access, Excel) and Adobe proficiency with the ability to navigate and perform data entry and reporting in web applications and custom systems.
    • Multi-level communication skills, demonstrating a professional and courteous demeanor.
    • Excellent work ethic, with a strong attention to detail and commitment to quality.
    • Ability to prioritize work in a constantly changing environment; organizational skills are essential in this role.
    • Works independently with excellent problem-solving skills, while also contributing to a positive team atmosphere.

    Benefits (All insurance coverage after 60 days) :

    • Medical / Dental / Vision / Life / Disability Insurance
    • Flexible Spending Accounts / Health Savings Accounts (FSA / HSA)
    • Cancer Insurance / Accident Insurance
    • Retirement Plan with up to 10% employer contribution (after 1 year of employment)
    • Immediate PTO Accrual
    • Paid Holidays
    • Employee Assistance Program (EAP)

    Last updated : 2024-03-02

  • 24 Days Ago

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Contact Center Agent
  • Pearl Interactive Network, Inc.
  • Winchester, KY FULL_TIME
  • Pearl Interactive Network is seeking Contact Center Agents in Winchester, KY - Onsite.The 2023 Recruiting Season Offers ONLY 5 TRAINING CLASSES. Scheduled Start Dates are Aug. 14, Aug. 28, Sept. 25, O...
  • 9 Days Ago

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Contact Center Agent
  • Pearl Interactive Network, Inc.
  • Richmond, KY FULL_TIME
  • Pearl Interactive Network is seeking Contact Center Agents in Winchester, KY - Onsite.The 2023 Recruiting Season Offers ONLY 5 TRAINING CLASSES. Scheduled Start Dates are Aug. 14, Aug. 28, Sept. 25, O...
  • 10 Days Ago

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Contact Center Manager
  • Twinspires - Louisville & Lexington, KY
  • Lexington, KY FULL_TIME
  • Job Summary – The TwinSpires Contact Center Manager is responsible for overall proficiency and efficiency of the TwinSpires Contact Center operations and is staff focused, customer focused and product...
  • 1 Month Ago

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Contact Center Agent, OPEN HOUSE!
  • Pearl Interactive Network, Inc.
  • Winchester, KY FULL_TIME
  • Pearl Interactive Network is seeking Contact Center Agents in Winchester, KY - Onsite.We Have Only 2 Training Classes Left this Season! Start on Oct. 23 or Nov. 13, 2023 just in time for the Holidays!...
  • 21 Days Ago

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Quality Assurance Associate
  • Abacus Service Corporation
  • Winchester, KY CONTRACTOR,FULL_TIME
  • Description/Commen - ONSITE - TEMP TO PERM - DURATION - 3-6 MONTHS TO CONVERT - SHIFT - MON - FRI 2PM - 10:30PM. The QA Associate is responsible for the Quality support functions associated with the m...
  • 21 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Lexington, KY area

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Travel Nurse RN - Endoscopy - $2,382 per week
  • PRN Healthcare
  • Lexington, KY
  • Focus Staff is seeking a travel nurse RN Endoscopy for a travel nursing job in Lexington, Kentucky. Job Description & Re...
  • 3/28/2024 12:00:00 AM

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Construction Engineering Inspector
  • Consulting Services Incorporated
  • Lexington, KY
  • Description Construction Engineering Inspector - Geology You will be performing construction testing and inspections on ...
  • 3/27/2024 12:00:00 AM

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Quality Inspector
  • TRIGO Global Quality Solutions
  • Danville, KY
  • TRIGO Global Quality Solutions has several immediate openings for Quality Inspectors in Danville, KY. Overall Purpose of...
  • 3/26/2024 12:00:00 AM

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Packer
  • Nesco Resource, LLC
  • Mount Sterling, KY
  • Description: Prepares products for delivery to customer by packing product in cartons; labeling cartons. Duties: Sets-up...
  • 3/26/2024 12:00:00 AM

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Quality Control Technician
  • Johnson Controls
  • Lexington, KY
  • SUMMARY: Quality Technician will participate in identifying root cause and correction for customer issues. They will par...
  • 3/26/2024 12:00:00 AM

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Engineer - Lexington
  • Turner Construction
  • Lexington, KY
  • Division: Mid-North Project Location(s): Lexington, KY 40507 USA Minimum Years Experience: Travel Involved: Job Type: Re...
  • 3/26/2024 12:00:00 AM

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Audit Senior Manager (Remote)
  • CBRE
  • Frankfort, KY
  • Audit Senior Manager (Remote) Job ID 152590 Posted 01-Feb-2024 Service line Corporate Segment Role type Full-time Areas ...
  • 3/26/2024 12:00:00 AM

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Operations Manager
  • The Lyric Theatre And Cultural Arts
  • Lexington, KY
  • Job Description Job Description The Lyric Theatre & Cultural Arts Center is seeking a motivated, energetic candidate to ...
  • 3/25/2024 12:00:00 AM

Lexington, consolidated with Fayette County and often denoted as Lexington-Fayette, is the second-largest city in Kentucky and the 60th-largest city in the United States. By land area, Lexington is the 28th largest city in the United States. Known as the "Horse Capital of the World," it is the heart of the state's Bluegrass region. It has a nonpartisan mayor-council form of government, with 12 council districts and three members elected at large, with the highest vote-getter designated vice mayor. In the 2017 U.S. Census Estimate, the city's population was 321,959, anchoring a metropolitan are...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$44,570 to $56,688
Lexington, Kentucky area prices
were up 1.2% from a year ago