Contact Center Quality Assurance Auditor jobs in Longview, TX

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality assurance
  • The Brunswick Group
  • Athens, TX FULL_TIME
  • Quality Assurance Consultant - Med Device Athens, TX Quality Assurance Consultant - Med Device Athens, TX The Challenge : Responsible for developing, conducting and / or directing all microbiological, sterilization and related environmental testing and inspection operations required to assure product sterility and safety.

    Provides guidance to other plant quality managers in the areas of sterilization, environmental monitoring and biocompatibility testing.

    Provides work direction to lab technicians to execute Biological QA activities.

    Duties and Responsibilities :

    • Responsible for the development and validation of sterilization cycles and processes.
    • Establish procedures for validating and monitoring product, process and environmental conditions relative to microbiological quality and safety in accordance with company procedures, standards, and regulatory requirements.
    • Perform continuous research into updating procedures and all other laboratory functions in order to keep lab in overall perspective with current industrial laboratory techniques and standards.
    • Oversee Microbiological / Biocompatibility efforts in support of Argon NPD / Sustaining Engineering efforts in development and design
    • Evaluate microbiological test data and determine product or process validity and acceptance based on interpretation of data.
    • Review and approve scientific materials as well as documentation change requests to ensure microbiological compliance in accordance with Argon policies and procedures.
    • Provide support for supplier audits of sterilization facilities
    • Serve as primary Microbiological contact during regulatory inspections, ensuring that plant programs are updated in accordance with Company procedures, standards, and global regulatory requirements.
    • Coordinate / oversee biological testing provided by outside laboratories. Competencies
    • Strong attention to detail required
    • Excellent organizational, interpersonal, written, and verbal skills
    • Demonstrated problem-solving skills
    • Must have the ability to work and communicate effectively with others
    • High level of research, analytical, problem solving skills, with strong attention to detail.
    • Strong project management skills with the ability to prioritize for maximum results (multi-task management).
    • Effective multi-channel communicator.
    • Function successfully in a high paced results-oriented environment.
    • Function well within a team environment. Supervisory responsibilities
    • Supervises 3 5 laboratory and micro testing support staff
    • Responsible for hiring, evaluating, disciplining, training and coaching

    Essential Skills and Requirements :

    • Bachelors Degree in Microbiology or Sterilization Science An advanced degree is preferred.
    • Minimum 10 years of experience in microbiological / clinical / laboratory setting, with 5 years of experience working in a regulated cGMP laboratory environment
    • Experience in LAL, sterility and bioburden monitoring testing.
    • Experience with establishing and maintaining environmental testing programs (fluids, air, particulates) for controlled manufacturing areas.
    • Sterilization validation experience using EO, gamma and e-beam in accordance with AAMI / ISO guidelines.
    • Analytical chemistry experience for residual testing and other supporting analyses for plant microbiology.
    • Excellent communication skills including verbal, written, and personal computing skills. High level of research, analytical, problem solving skills.

    Strong attention to detail. Strong project management skills.

    • Prior experience interfacing with FDA / Regulatory Agencies during inspections and technical presentations Physical demands & Travel required
    • Light to medium workload. Some travel required between plants.
    • Last updated : 2024-04-01

  • 20 Days Ago

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Contact Center Representative
  • Michigan Credit Union League
  • Marshall, TX FULL_TIME
  • Organization: Marshall Community CU Date Posted: January 8, 2024 Region: Southwest Michigan Location of Position: Marshall Position Level: Entry Are you ready to join a dedicated and supportive group ...
  • 15 Days Ago

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Contact Center Representative
  • Heaton Eye Associates
  • Tyler, TX FULL_TIME
  • About the Practice:Heaton Eye Associates has been serving East Texas vision needs for more than 40 years, with three locations offering state-of-the-art technology and services, including primary visi...
  • 9 Days Ago

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Lead Contact Center Representative
  • Heaton Eye Associates
  • Tyler, TX FULL_TIME
  • Our clinic in Tyler, Texas is currently seeking an EXCEPTIONAL Lead Scheduler who takes pride in their work, loves to be of servitude to others, a great TEAM player, and an open-growth mindset. If you...
  • 27 Days Ago

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Contact Center Representative
  • Jackson Hewitt - 2290
  • Athens, TX PART_TIME
  • At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
  • 2 Months Ago

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Contact Center Representative
  • Jackson Hewitt - 2290
  • Henderson, TX PART_TIME
  • At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
  • 2 Months Ago

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0 Contact Center Quality Assurance Auditor jobs found in Longview, TX area

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Supervisor Laboratory - Longview LAB - Full Time
  • Christus Health
  • Longview, TX
  • Description Summary: This position meets the minimum CLIA qualifications of a Laboratory General Supervisor, and under t...
  • 4/23/2024 12:00:00 AM

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Histologist - LAB - Full Time
  • Christus Health
  • Longview, TX
  • Description Summary: The Histologist cuts, stains and mounts specimens of human tissue to provide data on functioning of...
  • 4/23/2024 12:00:00 AM

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Quality Inspector
  • Downing USA
  • Kilgore, TX
  • Quality Inspector - Downing Desired Traits:Integrity, Mathematically Inclined, Works Safe, Team Player What is a Quality...
  • 4/22/2024 12:00:00 AM

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QA Inspector
  • J-W Power Company
  • Longview, TX
  • Proudly serving the oil and gas industry since 1960, J-W Power Company provides leasing, sales, parts and service of nat...
  • 4/22/2024 12:00:00 AM

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Supervisor Laboratory - Longview - Full Time
  • Christus Health
  • Longview, TX
  • Description Summary: This position meets the minimum CLIA qualifications of a Laboratory General Supervisor, and under t...
  • 4/22/2024 12:00:00 AM

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RV Technician
  • Fun Town RV
  • Tyler, TX
  • Fun Town RV was founded in 2010 and has grown substantially over the last ten years. We currently have 14 locations and ...
  • 4/20/2024 12:00:00 AM

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Quality Inspector
  • Komatsu
  • Longview, TX
  • Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, m...
  • 4/20/2024 12:00:00 AM

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Quality Inspector - Assembly
  • Komatsu
  • Longview, TX
  • Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, m...
  • 4/20/2024 12:00:00 AM

Longview is the forty-fifth largest city in the state of Texas. The city is mostly located in Gregg County, of which it is the county seat; a small part of Longview extends into the western part of neighboring Harrison County. Longview is located in East Texas, where Interstate 20 and U.S. Highways 80 and 259 converge just north of the Sabine River. According to the 2010 U.S. census, the city had a population of 80,455. The estimated population in 2017 was 81,522. Longview is the principal city of the Longview metropolitan statistical area, comprising Gregg, Upshur, and Rusk counties. The popu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$43,511 to $55,333
Longview, Texas area prices
were up 1.2% from a year ago