Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Home Based, US
The Quality Assurance (QA) Auditor II will have experience and knowledge of appropriate GxP compliance and other applicable regulations and laws, Parexel procedures and appropriate Parexel processes, which allows the individual to plan and conduct internal and external audits independently, or with minimal supervision. Provide advice on regulatory compliance, with appropriate supervision. Stong background in GCP auditing strongly preferred.
Accountabilities:Perform and Report audits
Follow-up audits
Support auditor training
Billable Audits & Client Relationships (where applicable)
Support Client Audits and Regulatory Inspections
Maintain sound knowledge of Parexel policies, procedures, and guidelines
Build and maintain relationships
Education
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0 Contact Center Quality Assurance Auditor jobs found in Lowell, MA area