Contact Center Quality Assurance Auditor jobs in Mesa, AZ

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Technician
  • Nammo Defense Systems, Inc Career Center
  • Mesa, AZ FULL_TIME
  • NAMMO DEFENSE SYSTEMS INC


    NDS Mesa Quality Assurance Technician

    Nammo Defense Systems Inc., a defense contractor, manufactures and supports shoulder-fired systems; energetic material solutions such as aircraft emergency escape systems, actuation devices, rocket motors, warheads, medium & large caliber ammunitions, mortar ammunition; and composite solutions including carbon fiber tubes and composite aero-structures.

    At Nammo Defense Systems, we take seriously our core values of Precision, Dedication and Care. We are seeking a Quality Assurance Technician.   

    Position Summary:

    As a Quality Assurance Technician, you will be performing in-process and final inspection on manufactured assemblies to ensure compliance to blueprints and specifications as required by the manufacturing working instructions. Quality Technicians at Nammo Defense Systems are responsible for conducting visual and dimensional inspections using standard measurement tools and specialized go / no-go gauges, as well as preparing and maintaining inspection documentation. 

    Primary Responsibilities:

    • Prepare to inspect product by interpreting blueprints, data, and manuals to determine specifications, inspections, and testing procedures.
    • Review paperwork to ensure completion and accuracy of all documents including, MIL-STD-1916 sampling size, First Articles, certificate of analysis, and conformity among others. 
    • Inspect product to verify conformance to specification of the parts by measuring dimensions using instruments such as gauges, calipers, comparators micrometers, optical comparator, etc.
    • Perform First Article inspections as required 
    • Perform inspection and measuring tasks with minimum supervision 
    • Actively participate in Daily Visual Management activities and communicate with the Quality Engineering team to problem solve.  
    • Be dedicated to the integrity of the quality function and possess a drive to enhance the quality of both the product and processes.
    • Be able to adapt to the use of new equipment and learn new product and materials.
    • Perform other quality related duties and be flexible in the factory/plant as assigned based on business needs.
    • Generate and perform verification activities on Non-Conforming Material and discrepancy reports.
    • Complies with all Quality Procedures and Policies.
    • Must have good verbal and written skills.
    • Must be able to make accurate measurements 
    • Must understand, read and write English.
    • Must be able to complete all training to obtain inspection certifications.
    • Must be able to work under pressure and within time constraints.
    • Must be able to problem solve with little or no direction.
    • Must be detail oriented and organized.
    • Must be able to work as part of a team.

    Required Experience & Skills:

    • HS Diploma / GED and 2-5 years of relevant inspection experience is required.
    • Must be authorized to work in the U.S. 
    • Ability to input, retrieve, access, and send information via computer.
    • Experience working with Microsoft Word and Excel.

    *Note* Must have the ability to obtain BATF approval to engage in certain explosive operations

    Preferred Qualifications:

    • 2 years progressive inspection experience preferred in the Aerospace and Defense Industry.
    • Certified IPC J-STD-001 Specialist in solder inspection.
    • 4 years in a progressive manufacturing environment preferred.
    • Experience working with energetic materials. 
    • Advanced proficiency with detailed drawings including geometric tolerances, dimensions, general features, and blueprint reading.
    • Experience with performing internal process audits.
    • Advanced proficiency utilizing gauging including attribute and variable gauges.
    • Strong attention to detail.
    • Strong mechanical aptitude.
    • Strong GD&T experience preferred.
    • Knowledge of Quality Management Systems.

    Working Conditions – Physical requirements and environment

    • Approximately 20% of time at desk using computer.
    • Approximately 80% of time on production floor, requiring safety glasses, protective footwear, and explosives handlers’ outer garments, as needed.
    • Ability to bend, stoop, crawl and stand for inspections of parts.
    • Ability to lift materials up to 40-80 pounds with assistance.

    **Note**:   Due to US Export Control laws and regulations; applicants selected for employment must show proof of a U.S. Person status before employment may begin.

     

     

     

     

     

  • 30 Days Ago

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Contact Center Representative
  • TEKsystems
  • Tempe, AZ FULL_TIME
  • *TEKsystems in partnership with One Medical* Opportunity Details: Duties: Duties including but not limited to insurance help, appointment scheduling, billing inquiries, refill authorization, and appoi...
  • 14 Days Ago

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Contact Center Planning Analyst
  • Wells Fargo
  • TEMPE, AZ FULL_TIME
  • About this role:Wells Fargo is seeking a Contact Center Planning Analyst as part of Merchant Services. The Contact Center Planning Analyst will develop, manage, and forecast accurate interval, daily, ...
  • Just Posted

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Contact Center Agent I
  • TruWest Credit Union
  • Tempe, AZ FULL_TIME
  • Live your best (work) life at TruWest Credit Union! Do you like knowing what tomorrow will bring? And the day after? And the day after that? Same, us too! At TruWest, we offer steady work schedules th...
  • 3 Days Ago

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Contact Center Representative
  • OrthoArizona
  • Chandler, AZ FULL_TIME
  • Contact Center Representative About OrthoArizona: At OrthoArizona, our mission is to provide exceptional quality and compassionate musculoskeletal care to our community. Founded in 1994, OrthoArizona ...
  • 1 Month Ago

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Healthcare Contact Center Representative
  • TEKsystems
  • Tempe, AZ FULL_TIME
  • Description:Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, b...
  • 2 Months Ago

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0 Contact Center Quality Assurance Auditor jobs found in Mesa, AZ area

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Quality Control Inspector
  • Cavco
  • Goodyear, AZ
  • The quality control group monitors, supports, and influences the design, configurations, and actual construction necessa...
  • 4/24/2024 12:00:00 AM

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Quality Control Inspector II
  • Phoenix Logistics Inc.
  • Gilbert, AZ
  • At Phoenix Defense, our team members have incredible opportunities to work on state-of-the-art modeling and simulation p...
  • 4/24/2024 12:00:00 AM

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Quality Inspector
  • zobility
  • Phoenix, AZ
  • Folds and packs evacuation slides into compartment Assembles and completes paperwork in reference to parts and part numb...
  • 4/23/2024 12:00:00 AM

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Quality Control Inspector
  • Aptyx
  • Tempe, AZ
  • Job description A Quality Control Inspector performs assessment, documentation and organization tasks to support the eff...
  • 4/22/2024 12:00:00 AM

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Quality Control Inspector
  • COIL TEC OF ARIZONA INC
  • Phoenix, AZ
  • Job Description Job Description We are seeking a Quality Control Inspector to join our team! Inspector will perform dail...
  • 4/22/2024 12:00:00 AM

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Quality Inspector
  • Hectadata.in
  • Phoenix, AZ
  • 1 Position: Quality Inspector Location: Phoenix, AZ Full-time Job Description Capable of multitasking in a dynamic, fast...
  • 4/22/2024 12:00:00 AM

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Quality Control Inspector
  • Corbins
  • Phoenix, AZ
  • QUALITY CONTROL INSPECTOR Overview At Corbins, people come first! Our teammates, partners, and customers can expect that...
  • 4/20/2024 12:00:00 AM

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Quality Inspector
  • Hectadata.in
  • Phoenix, AZ
  • 1 Position: Quality Inspector Location: Phoenix, AZ Full-time Job Description Capable of multitasking in a dynamic, fast...
  • 4/20/2024 12:00:00 AM

Mesa (/ˈmeɪsə/ MAY-sə) is a city in Maricopa County, in the U.S. state of Arizona. It is a suburb located about 20 miles (32 km) east of Phoenix in the East Valley section of the Phoenix Metropolitan Area. It is bordered by Tempe on the west, the Salt River Pima-Maricopa Indian Community on the north, Chandler and Gilbert on the south along with Queen Creek, and Apache Junction on the east. Mesa is the largest suburban city by population in the United States, the third-largest city in Arizona after Phoenix and Tucson, and the 36th-largest city overall in the US. The city is home to 496,401 pe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$47,085 to $59,879
Mesa, Arizona area prices
were up 2.2% from a year ago