Contact Center Quality Assurance Auditor jobs in Nashua, NH

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Systems Engineer
  • SPECTRAFORCE TECHNOLOGIES Inc.
  • Merrimack, NH OTHER
  • Job Description

    Job Role: Contact Center Systems Engineer Location: Merrimack, NH (Hybrid – 1 week onsite per month) Duration: 12 Months Min pays rate: $70/hr on W2
     
    The Expertise You Have

    • Bachelor’s degree in Computer Science or equivalent
    • 8 years hands-on experience as a software engineer
    • Demonstrated experience as engineer responsible designing, developing, testing, supporting, and troubleshooting the Contact Center and telephony products.
    • Proficient in Java, Ansible, Python, any programming language and experienced in developing APIs and micro-services
    • Experience with CI/CD pipelines and utilizing uDeploy and/or Ansible
    • Understanding of modern data architecture principals and patterns
    • Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
    • Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
    • Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus
    • Working with Event Driven Architecture -- Kafka, Webhooks
    • Test Driven Development -- JUnit, Jasmine, Karma, Protractor, Jest, etc.
    • Familiarity with NoSQL (MongoDB, DynamoDB, etc) a plus
    • Ability to trouble-shoot complex data issues across the e2e technology stack
    • Either hands-on Azure / AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training)
    • Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
    • Self-starter, curious, collaborative, innovative, eager to learn and teach others every day

    The Value You Deliver

    • Write high-quality code for our applications that is reliable, scalable, and reusable
    • Understand the leadership vision and execute on that vision
    • Strengthen and promote the culture of innovation by setting examples
    • Find creative ways to get things done, and do them right
    • Foster a culture of best in class software engineering practices
    • Exercise a passion for keeping your knowledge up-to-date with the latest and greatest
    • Ensure the high level of integrity in the team
    • Take ownership and accountability for figuring out what needs to be done

    Below is the brief introduction of SPECTRAFORCE, the benefits we offer and the disclaimers:
    Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams.
    We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.
    SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow and teams are trained to cultivate the joy of NEWJOBPHORIA® with candidates and employees throughout their engagement with SPECTRAFORCE. ;br />Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
    Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation.

  • 22 Days Ago

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Contact Center Rep/FT/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME
  • Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
  • 1 Month Ago

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Contact Center Rep/FT/Spanish speaking/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME
  • Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
  • 17 Days Ago

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Contact Center Representative/Customer Service/Sales Training Provided!
  • Ellis Crow Solutions, LLC
  • Merrimack, NH PART_TIME,FULL_TIME
  • Step out of the ordinary and join an extraordinary team! Do you like to have fun? Are you always on the phone? Enjoy being a social butterfly and work well with others? Do you have a great attitude? D...
  • 12 Days Ago

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Power Engineers
  • Assurance Technology Corporation (ATC)
  • Merrimack, NH FULL_TIME
  • US citizenship required Must be open & available for 100% on site work Will require the ability to obtain a government security clearance Design, analysis, and test of analog and power converter circu...
  • 23 Days Ago

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Registered Nurse Med Surg
  • Quality Clinicians
  • Nashua, NH FULL_TIME
  • We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $1,300-$2,300/week Multiple shift openings Job Description/Responsibiliti...
  • 9 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Nashua, NH area

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Quality Control Inspector
  • BRANDY BROW AUTO PARTS INC
  • Plaistow, NH
  • Job Description Job Description Ideal candidate should have automotive Knowledge or body shop experience. Must be able t...
  • 3/29/2024 12:00:00 AM

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Quality Control Inspector (Burlington, MA)
  • BuildSubmarines.com
  • Burlington, MA
  • JOB DESCRIPTION: Quality Control Inspector Burlington, MA, USA Poly6 is enabling production of complex turbine engine d...
  • 3/29/2024 12:00:00 AM

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Quality Control Inspector - 2nd & 3rd Shift
  • Company Confidential
  • Lowell, MA
  • Job Description Job Description We are seeking a Quality Control Inspector to join our team! You will conduct tests to d...
  • 3/29/2024 12:00:00 AM

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Quality Control Inspector
  • Mastech Digital
  • Woburn, MA
  • REQUIREMENT DESCRIPTION Responsible for mechanically inspecting a wide variety of mechanical/electrical products and the...
  • 3/28/2024 12:00:00 AM

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Quality Control Inspector
  • MACOM Technology Solutions Holdings
  • Lowell, MA
  • Company Overview: MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industria...
  • 3/26/2024 12:00:00 AM

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Quality Control Inspector
  • BuildSubmarines.com
  • Lowell, MA
  • Company Overview: MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industria...
  • 3/25/2024 12:00:00 AM

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Quality Control Inspector
  • Marathon Staffing
  • Tyngsboro, MA
  • Job Description Job Description Quality Control Inspector We are now seeking a Quality Control Inspector for a well-know...
  • 3/25/2024 12:00:00 AM

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Quality Control Inspector - 1st Shift
  • Straumann
  • Andover, MA
  • #ChangeMakers Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments,...
  • 3/25/2024 12:00:00 AM

Nashua is a city in Hillsborough County, New Hampshire, United States. As of the 2010 census, Nashua had a population of 86,494, making it the second-largest city in the state after Manchester. As of 2017 the population had risen to an estimated 88,341. Built around the now-departed textile industry, in recent decades it has been swept up in southern New Hampshire's economic expansion as part of the Boston region. Nashua was twice named "Best Place to Live in America" in annual surveys by Money magazine. It is the only city to get the No. 1 ranking on two occasions—in 1987 and 1998. Nashua is ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$51,524 to $65,533
Nashua, New Hampshire area prices
were up 1.4% from a year ago