Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Job Type: Full-time ONSITE
Would you like to help people live their best life? If so, this might be the opportunity you are looking for!
POSITION SUMMARY
As a Quality Assurance Auditor, youll be responsible for compliance and continuous quality improvement within the production area. Additional duties will be to monitor productions daily activities in regards to compliance to SOPs and cGMPs, follow through with appropriate actions needed.
WHO WE ARE
For over 40 years, ProCaps Laboratories has understood that people are becoming more mindful of what they put into their bodies to improve their health. From inception, the companys goal has always been to manufacture and market the worlds most effective supplements, and to do so with the highest integrity, and in the most environmentally friendly way.
ProCaps Laboratories, founded in 1979 by Andrew Lessman, who remains the sole shareholder and CEO, has led the industry in research, development, and innovation, continuously advancing product formulations based on cutting-edge nutritional science and progressing technology. This unique company remains one of the few that actually develops and manufactures each of its products in its state-of-the-art, 100% solar powered, zero carbon footprint, eco-friendly, award-winning facility.
Located in Henderson, Nevada, near the exciting and diverse community of Las Vegas, ProCaps Laboratories is a large and rapidly growing manufacturer with approximately 350 employees that markets several hundred dietary supplement SKUs, along with an expanding line of functional foods (bars, packets, bottles, etc.)
WHAT YOU BRING (MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS)
WHAT WE OFFER
ProCaps Laboratories provides:
WORK ENVIRONMENT
ProCaps Laboratories is an equal opportunity employer and values diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
For more information about the company, visit:
Depending on the volume of interests and submissions, we will only be contacting applicants who meet all of the minimum requirements listed in the job description. Only those applicants who align most closely with our minimum and preferred qualifications will be contacted for an interview. ProCaps Laboratories will retain your application materials for one year and may contact you regarding future opportunities.