Contact Center Quality Assurance Auditor jobs in Nevada

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Auditor
  • ProCaps Laboratories
  • Henderson, NV FULL_TIME
  • Job Type: Full-time ONSITE

    Would you like to help people live their best life? If so, this might be the opportunity you are looking for!

    POSITION SUMMARY

    As a Quality Assurance Auditor, you’ll be responsible for compliance and continuous quality improvement within the production area. Additional duties will be to monitor production’s daily activities in regards to compliance to SOP’s and cGMP’s, follow through with appropriate actions needed.

    WHO WE ARE

    For over 40 years, ProCaps Laboratories has understood that people are becoming more mindful of what they put into their bodies to improve their health. From inception, the company’s goal has always been to manufacture and market the world’s most effective supplements, and to do so with the highest integrity, and in the most environmentally friendly way.

    ProCaps Laboratories, founded in 1979 by Andrew Lessman, who remains the sole shareholder and CEO, has led the industry in research, development, and innovation, continuously advancing product formulations based on cutting-edge nutritional science and progressing technology. This unique company remains one of the few that actually develops and manufactures each of its products in its state-of-the-art, 100% solar powered, zero carbon footprint, eco-friendly, award-winning facility.

    Located in Henderson, Nevada, near the exciting and diverse community of Las Vegas, ProCaps Laboratories is a large and rapidly growing manufacturer with approximately 350 employees that markets several hundred dietary supplement SKUs, along with an expanding line of functional foods (bars, packets, bottles, etc.)

    WHAT YOU BRING (MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS)

    • College degree in a science related field preferred, but not required
    • Minimum 3 years of work experience in a manufacturing or cGMP environment, or related experience
    • Must possess good computer skills
    • Be able to learn quickly in-house computer programs
    • Strong communication skills to include the ability to be effective in working with production operators and supervisors
    • Must be willing to work overtime or on weekends, as the workload demands

    WHAT YOU’LL DO (OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES)

    • Conduct detailed production audits and enforcing strict cGMPs to ensure the highest quality is produced by continually striving to improve company and quality SOPs
    • Conduct daily production audits to monitor production performance within cleanliness, sanitization, dispense, blending, encapsulation, bottling, labeling and documentation accuracy and completeness
    • Inspect and monitor all in-process materials and finished goods
    • Create computer-digital entries for any nonconformance issues, collect data, and report to QA management/production management for complete follow through
    • Audit all production electronic paperwork (PCLE) to include checklists, data reporting, releases and rejections for completeness
    • Recommend and initiate procedures to prevent errors or to improve quality in all areas of production and quality
    • Generate daily pass down for QA production auditors and QA supervisor
    • Assist in providing labels as needed to production staff
    • Follow all quality department SOP’s including any actions taken. Contribute to and support the company’s quality initiatives through individual and team contributions.
    • Perform other duties and responsibilities, as assigned

    WHAT WE OFFER

    ProCaps Laboratories provides:

    • A competitive salary
    • Excellent Medical, Dental and Vision Insurance
    • Health Savings Account with employer contribution
    • Paid Time Off, Holiday Pay
    • 401K plan with generous employer match
    • 100% Company Life and Short-Term Disability Coverage
    • Health & Wellness Program
    • Gym Membership Reimbursement Program
    • Healthy Vitamin Discount program
    • Employee Referral Program
    • Live and work in one of the most exciting and diverse communities in Nevada. Henderson and the various Las Vegas areas share rich culinary experiences and active environments. Minutes from the many restaurants and shopping as well as outdoor activities in the mountains, lakes, and desert, our nook in Nevada is ideal for most lifestyles. Also, there is no Nevada state income tax!
    • Fantastic work environment that focuses on safety, quality, community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders.

    WORK ENVIRONMENT

    • Daily work is on the production floor, standing/walking the majority of the time
    • Working around powders and strong odors; use of a particulate mask will be provided when needed
    • Duties are performed primarily in a smoke-free environment

    ProCaps Laboratories is an equal opportunity employer and values diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    For more information about the company, visit:

    • ProCapsLabs.com
    • The Andrew Lessman brand store on Amazon.com
    • Andrew Lessman on HSN.com (Home Shopping Network)

    Depending on the volume of interests and submissions, we will only be contacting applicants who meet all of the minimum requirements listed in the job description. Only those applicants who align most closely with our minimum and preferred qualifications will be contacted for an interview. ProCaps Laboratories will retain your application materials for one year and may contact you regarding future opportunities.

  • 15 Days Ago

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Contact Center Trainer
  • Nevada Health Centers, Inc.
  • Las Vegas, NV OTHER
  • Overview Are you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you! At Nevada Health Centers, we look for people who will ...
  • 23 Days Ago

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Contact Center Supervisor
  • Nevada Health Centers, Inc.
  • Las Vegas, NV OTHER
  • Overview Are you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you! At Nevada Health Centers, we look for people who will ...
  • 23 Days Ago

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Customer contact center
  • IQVIA
  • Las Vegas, NV FULL_TIME
  • Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been ackn...
  • 1 Month Ago

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Quality Assurance / Quality Control
  • Loenbro, LLC
  • Elko, NV FULL_TIME
  • Position: Quality Assurance / Quality Control Company: Loenbro Industrial Services Location: Elko, NV Reports To: Quality Control Regional Manager Wage: $32/hr to $45/hr DOE We are looking for an expe...
  • 17 Days Ago

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Independent Medicare Insurance Broker - Work from Home
  • Assurance
  • Nevada, NV FULL_TIME
  • Founded in 2016, Assurance has worked to make buying insurance easier for everyone. Our team of humble collaborators is passionate and united in a common goal – protecting people and providing access ...
  • 11 Days Ago

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Quality Control Inspector
  • Paragon Staffing, LLC
  • Edison, NJ
  • Paragon Staffing, LLC is a company that specializes in connecting job seekers with employers who are seeking temporary, ...
  • 3/29/2024 12:00:00 AM

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Quality Control Inspector
  • AstrixTechnology LLC
  • Round Rock, TX
  • Job Description Job Description Exciting new opportunity with a leading company in natural nutritional products includin...
  • 3/29/2024 12:00:00 AM

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Quality Control Inspector
  • Luttrell Staffing Group
  • Dublin, VA
  • Do you have thorough understanding of Fresh Fruit & Vegetable regulations? Luttrell Staffing Group, in partnership with ...
  • 3/28/2024 12:00:00 AM

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Quality Control Inspector
  • AmeriTech Staffing, Inc.
  • Houston, TX
  • Job Description Job Description A sheet metal manufacturing company located in Northwest Houston has an opening for a QC...
  • 3/28/2024 12:00:00 AM

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Quality Control Inspector
  • Actalent
  • Milwaukee, WI
  • Description: In this role, the individual will be handling First piece, in process and final inspection. Handling PPAP d...
  • 3/28/2024 12:00:00 AM

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Quality Control Inspector
  • Expert Staffing West
  • San Diego, CA
  • Job Description Job Description JOB SUMMARY: As a Quality Control Inspector, you will be tasked with performing various ...
  • 3/26/2024 12:00:00 AM

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Quality Control Inspector
  • Adecco
  • Chicago, IL
  • Quality Control Inspector Experience with programming CMM vision systems required. Needs to be able to write code to pro...
  • 3/26/2024 12:00:00 AM

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Quality Control Inspector
  • BuildSubmarines.com
  • Ashaway, RI
  • Position Summary The QC inspector is responsible for ensuring that all products meet quality standards. This includes i...
  • 3/25/2024 12:00:00 AM

Nevada is almost entirely within the Basin and Range Province, and is broken up by many north-south mountain ranges. Most of these ranges have endorheic valleys between them, which belies the image portrayed by the term Great Basin. Much of the northern part of the state is within the Great Basin, a mild desert that experiences hot temperatures in the summer and cold temperatures in the winter. Occasionally, moisture from the Arizona Monsoon will cause summer thunderstorms; Pacific storms may blanket the area with snow. The state's highest recorded temperature was 125 °F (52 °C) in Laughlin (e...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$48,045 to $61,108