Contact Center Quality Assurance Auditor jobs in Pueblo, CO

Join our team as a QA Specialist for a growing company that has a huge HEART! Work with passionate, talented professionals that are dedicated to serving our clients and feel rewarded knowing that your job MATTERS!

The Company:

Angels of Care Pediatric Home Health is a family, clinically-owned company that has been caring for the medically fragile community since 2000! We offer pediatric home health services to children and young adults. We pride ourselves on our values: Heart, Advocacy, Love, Outreach, and Speed! #HALOS

Summary of Position:

Uses Kantime to ensure accuracy & completion of clinical notes including Electronic Visit Verification (EVV) to allow clinicians to be paid in a timely manner.

Essential Duties and Responsibilities
These include the following: (Other duties may be assigned)

• Read electronic nurses notes and approve or send for correction
• Call nurses to discuss corrections or discrepancies
• Verify paper notes are correct
• Enter times for paper notes
• Mail out Medication Logs for p-charts
• Scan paper notes into KanTime
• Enter late note offenses into KanTime journal notes
• Review and approve subforms from field clinicians
• Review and approve EVV timesheets
• Re-educate field clinicians on charting requirements
• Monitor/manage clinical orders

Supervisory Responsibilities:

• None.

II. Performance Responsibilities:
Although each position has its own unique duties and responsibilities, the following listing applies to
every employee.

All employees of the organization:

• Will exercise necessary cost control measures.
• Will strive to maintain positive internal and external customer service relationships.
• Must be able to demonstrate effective leadership skills.
• Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
• Must be able to be depended upon to plan and organize work effectively and ensure its completion.
• Must be able to demonstrate reliability by arriving to work on time and taking breaks in expected time frames.
• Will be expected to meet all productivity requirements.
• Must be able to demonstrate team behavior and must be willing to promote a team-oriented environment.
• Is expected to represent the organization professionally at all times.
• Must be able to demonstrate initiative, strive to continually improve processes and relationships.
• Regular attendance required.
• Will adhere to dress code policy at all times

III. Education and Experience Specifications:

• High School Diploma or GED required.
• Home health experience a plus!
• Valid CO RN or LPN License

IV. Physical Demands & Working Conditions:

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. Working conditions will be indoors
at the Angels of Care corporate office.

Pay Range: $50,000 - $70,000