Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
SESLOC Credit Union is looking for a customer focused and energetic person to help us create an exceptional experience for the members that we serve. As a Contact Center Representative, (Bilingual - English/Spanish preferred), you will spend your day assisting existing and new potential members via telephone. You'll help answer basic questions regarding credit union products and services and provide technical support for online banking and our mobile app. You will promote and educate callers about credit union loans, deposit products, digital banking and any other products or services that would help them meet their financial goals.
A successful Contact Center Representative will possess the following skills and traits:
Education/Experience: High school diploma or GED required and six months to two years of similar or related experience, including time spent in preparatory position or equivalent combination of education and experience.
As a Contact Center Representative, you can be based out of either our Santa Maria or San Luis Obispo location. Our schedules range from 8am to 6pm Monday through Friday. Must be available to work approximately one Saturday per month from 9:00 am to 1:00 pm.
Bilingual (English/Spanish) preferred.
EOE
As part of the recruitment process, SESLOC may run a bond check, credit check and criminal history check as part of the recruitment process. If SESLOC runs these reports, we will obtain your authorization first.
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