Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Experience & resume required for consideration. Must have experience working with lab equipment & calipers!
Shift: 1st, 5:00am 3:00 pm, M-F
Pay Rate: $17 per hour
Job Summary: Manages and implements the quality assurance and control systems to ensure the proper execution of products and customer satisfaction.
Primary Responsibilities:
Qualifications:
Working Conditions:
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