Contact Center Quality Assurance Auditor jobs in Scranton, PA
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Assurance Auditor jobs
Manufacturing Quality Assurance Technician
- The Lion Brewery, Inc
-
Barre, PA
FULL_TIME
-
Quality Assurance TechnicianThe Lion Brewery is dedicated to providing consistently high-quality specialty products and services to our contract packing customers, wholesalers, retail distributors, and especially our consumers!We are a leading food manufacturer that seeks an experienced Quality Assurance Technician to work our 12-hour, 7pm-7am, AWW (2-2-3) work schedule.Responsibilities:
- Support the Quality Manager by ensuring safety, product quality, and execution of food safety programs
- Communicate with vendors, contractors, and key leadership team members
- Help ensure Food Safety Programs are being executed to standard and assist in improvements in Food Safety Programs
- Follow and enforce GMP Policy
- Document testing procedures, methodologies, or criteria
- Review and revise inspection and testing criteria or procedures
- Perform product testing activities throughout production process
- Analyze test results and provide feedback and interpretation to production management
- Performs internal audits
- Participates in third party audits
- Communicate and work with the production department to ensure product quality problems are addressed promptly
- Review hold material
- Ensure timely shipping of samples
Qualifications:- Professional presentation skills
- Positive, motivated, and self-directed
- Able to work in a fast-paced environment and independently
- Possess strong communication and interpersonal skills
- Experience in Microsoft Office
- Knowledge/experience in the beverage industry a plus, including GMP’s, food safety, and HACCP
- Previous experience in Quality, with experience in the food industry preferred
- Bachelor’s Degree, or equivalent experience in manufacturing required
Job offer contingent on passing background check, drug testing, and completion of pre-employment screening.If not authorized to work in the US and/or have been convicted of a felony or misdemeanor, please provide more information in comment section- these conditions do not necessarily disqualify an applicant. Please do not provide any information regarding past convictions that have been sealed or expunged.Please attach your resume.Thank you in advanceBenefit Conditions:- Medical/Dental/Vision coverage available after 90 days of employment
- Life Insurance/AD&D/Short-Term Disability coverage after 120 days of employment
- Only full-time employees eligible
- Employee Assistance Program (EAP)
- Only full-time employees eligible
COVID-19 Precaution(s): Sanitizing, disinfecting, or cleaning procedures in placeWork Remotely: NoJob Type: Full-timePay: Starting at $47.8 annual compensationBenefits:- Health insurance- No Deductible
- Paid time off
- Dental/Vision insurance Option
- Consistent Schedule
- Opportunity for Growth
Schedule: 8 hour or 12 hr shiftsExperience:- Previous experience in Quality, with experience in the food industry (Preferred)
- Bachelor’s Degree, or equivalent experience in manufacturing required.
Language: English (Preferred)Work Location: Pittston or Wilkes-Barre, PA - 15 Days Ago
QUALITY ASSURANCE SPECIALIST
- Friendship House
-
Scranton, PA
FULL_TIME,PART_TIME
- Rates starting at $20.00/ hour $1,000.00 Sign on Bonus! JOB PURPOSE: Assist with preparing and implementing quality assurance reviews, performing routine chart reviews and report findings to the Direc...
- 18 Days Ago
Quality Assurance Specialist
- David Elliot Poultry Farm, Inc.
-
Scranton, PA
OTHER,FULL_TIME
- Quality Assurance Specialist |David Elliot Poultry Farm, Inc. About David Elliot Poultry Farm, Inc. Founded by David & Tobi Fink in 1942, David Elliot Poultry Farm, Inc. (DEPF) has a vision of being t...
- 11 Days Ago
Quality Assurance Technician
- The Lion Brewery, Inc
-
Barre, PA
FULL_TIME
- The Lion Brewery is dedicated to providing consistently high-quality specialty products and services to our contract packing customers, wholesalers, retail distributors, and especially our consumers! ...
- 12 Days Ago
Quality Assurance Manager
- Paramount Sleep
-
Hazleton, PA
FULL_TIME
- Where Sleep is Paramount! Paramount Sleep is a third-generation, family-owned luxury mattress manufacturer located in Norfolk, VA since 1935, focused on teamwork, and offering competitive salary and b...
- 23 Days Ago
QUALITY ASSURANCE TECHNICIAN
- Berry Global, Inc
-
PITTSTON, PA
FULL_TIME
- Overview About BerryAt Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by...
- 24 Days Ago
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0 Contact Center Quality Assurance Auditor jobs found in Scranton, PA area
About Scranton, Pennsylvania
Scranton is the sixth-largest city in the Commonwealth of Pennsylvania. It is the county seat and largest city of Lackawanna County in Northeastern Pennsylvania's Wyoming Valley and hosts a federal court building for the United States District Court for the Middle District of Pennsylvania. With a population of 77,291, it is the largest city in the Scranton–Wilkes-Barre–Hazleton, PA Metropolitan Statistical Area, which has a population of about 570,000. The city is conventionally divided into 7 districts: North Scranton, Southside, Westside, East Scranton (Hill Section), Central City, Minooka, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$45,084 to $57,333
Scranton, Pennsylvania area prices
were up 1.5% from a year ago
were up 1.5% from a year ago