Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
With oversight from the Director of Nursing (DON) the Quality Assurance (QA) Nurse assists the day-to-day nursing activities and assumes the accountability for quality services and nursing care. Assists in maintaining a physical, social, and psychological environment which will be conducive to the best interest and welfare of the resident in conjunction with our Core Values.
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0 Contact Center Quality Assurance Auditor jobs found in Sioux City, IA area