Contact Center Quality Assurance Auditor jobs in Stockton, CA

About us

Quality Inn is a small business in Tracy, CA. We are professional and agile.

Our work environment includes:

• Modern office setting

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Duties:
- Perform night audit functions, including reviewing and reconciling guest accounts, preparing daily reports, and ensuring accuracy of financial transactions
- Handle guest check-ins and check-outs during the night shift
- Respond to guest inquiries and resolve any issues or complaints in a professional and timely manner
- Maintain a safe and secure environment for guests by monitoring the premises during the night shift
- Assist with general administrative tasks, such as answering phone calls, taking reservations, and providing information about hotel amenities and services

Requirements:
- Previous experience in hotel management or hospitality management is preferred
- Knowledge of night audit procedures and familiarity with hotel property management systems
- Proficiency in operating phone systems and providing excellent phone etiquette
- Strong customer service skills with the ability to handle guest interactions in a friendly and professional manner
- Multilingual skills are a plus, as it may be necessary to communicate with guests from different backgrounds
- Ability to work overnight shifts and weekends as required by the hotel's operational needs
- Excellent attention to detail and organizational skills to ensure accurate financial reporting and guest account reconciliation
- Strong problem-solving skills to effectively address guest inquiries or complaints

Benefits:
- Competitive salary based on experience
- Opportunities for career advancement within the hospitality industry
- Employee discounts on hotel stays and other amenities
- Health insurance options for eligible employees

If you are a detail-oriented individual with a passion for providing exceptional guest service, we invite you to apply for the position of Night Auditor at our hotel. Join our team and contribute to creating memorable experiences for our guests during their stay.
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Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: 20 – 40 per week

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person