Contact Center Quality Assurance Auditor jobs in Tuscaloosa, AL

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Representative
  • Remedy Corporation
  • Tuscaloosa, AL FULL_TIME
  • This is a remote position.

    The Remedy Corporation has an ongoing need for Quality Assurance Specialists.

    As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.

    You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters This serves in place of customer satisfaction surveys.

    It's that simple We provide the company to call; you make the call

    You will set your own schedule, so you can work anytime that fits YOUR schedule. As we have an ongoing need for Quality Assurance Specialist, you can get started as soon as this week.

    Responsibilities:

    • Complete a short 30 minute training
    • Successfully complete a test call
    • Call all companies provided via assigned lists
    • Evaluate the level of customer service provided by answering representatives questions while remaining anonymous
    • Document detailed information of overall experience
    • Complete review submission form prior to the required deadline
    • Ensure that form is free of errors and misinformation

    Pay Rate

    $2 per call


    Requirements Requirements

    • Must be able to adhere to a deadline
    • Ability to work with minimal supervision
    • Must be self-directed and self-motivated
    • Strong listening skills
    • Accuracy
    • Efficiency
    • Excellent written and verbal communication skills

    Other Requirements

    • Active Phone line (landline, mobile or both)
    • Mobile Device capable of downloading applications
    • Valid email address
    • Must be a USA resident with ID

  • 3 Days Ago

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Quality Assurance Technician
  • Automation Personnel Services
  • Tuscaloosa, AL FULL_TIME
  • Quality Inspector Automation Personnel Services is looking for a hard-working Quality Inspector for a company based in Northport, Alabama. In this role, you will primarily be responsible for reviewing...
  • 1 Month Ago

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Quality Inspectors - Automotive Inspection
  • TRIGO Global Quality Solutions
  • Vance, AL FULL_TIME
  • Quality Inspectors DailyPay Offered! Opportunity to enroll in group plan coverages, 1st of the month following 30 days, to include: Comprehensive Medical Insurance, Teladoc, Dental, Vision, Life and C...
  • 20 Days Ago

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Site Leader - Automotive Quality Control / Inspection
  • TRIGO Global Quality Solutions
  • Vance, AL FULL_TIME
  • TRIGO Global Quality Solutions is seeking to fill a Site Leader Position in Vance, AL. Overall Purpose of a Site Leader Ensure Quality services and support for all missions assigned to their site(s) P...
  • 19 Days Ago

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Quality Resident Liaison / Automotive Representative - Part-time
  • TRIGO Global Quality Solutions
  • Vance, AL PART_TIME
  • TRIGO Global Quality Solutions is seeking a Quality Resident Liaison/Automotive Representative Vance, AL Part-time - 4 hours/day with days and times are flexible with intention to grow hours $21-23/ho...
  • Just Posted

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Quality Resident Liaison / Automotive Representative - Part-time 4hrs/day
  • TRIGO Global Quality Solutions
  • Vance, AL PART_TIME
  • TRIGO Global Quality Solutions is seeking a Quality Resident Liaison/Automotive Representative Vance, Al Part-time - 4 hours/ days and times are flexible with intention to grow hours $21-23/hour This ...
  • Just Posted

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0 Contact Center Quality Assurance Auditor jobs found in Tuscaloosa, AL area

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Quality Supervisor
  • CAS
  • McCalla, AL
  • Job Description Job Description Are you ready to kick-start your career in the dynamic automotive industry? Join CAS Qua...
  • 3/28/2024 12:00:00 AM

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Certified Medical Coder
  • NHS Management
  • Tuscaloosa, AL
  • PURPOSE: To perform the successful and timely completion of all business and financial functions within the parameters e...
  • 3/28/2024 12:00:00 AM

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Underground Miner - Longwall Mechanic
  • Peabody Energy
  • Adger, AL
  • About Peabody: Peabody was founded in 1883 and has grown to be a leading pure-play coal company serving power and steel ...
  • 3/28/2024 12:00:00 AM

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Team Member, Maintenance
  • Mercedes-Benz Group
  • Vance, AL
  • Aufgaben Mercedes-Benz: Building Exceptional Vehicles... and Careers!The best chapters in Alabama's automotive success s...
  • 3/27/2024 12:00:00 AM

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Quality Control Inspector
  • Royal Switchgear Manufacturing
  • Bessemer, AL
  • Why we should be your Employer of Choice! Royal Switchgear is growing fast! Our unlimited potential for growth will allo...
  • 3/26/2024 12:00:00 AM

Tuscaloosa (/tʌskəˈluːsə/ TUS-kə-LOO-sə) is a city in and the seat of Tuscaloosa County in west central Alabama (in the southeastern United States). Located on the Black Warrior River at the Atlantic Seaboard fall line of the Piedmont, it is the fifth-largest city in Alabama, with an estimated population of 100,287 in 2017. The city was originally known as Tuskaloosa until the early 20th century. Incorporated as a town on December 13, 1819, it was named after Tuskaloosa, the chief of a band of Muskogean-speaking people. They battled and were defeated by forces of Spanish explorer Hernando de S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$44,563 to $56,679
Tuscaloosa, Alabama area prices
were up 1.3% from a year ago