Contact Center Quality Assurance Auditor jobs in Virginia Beach, VA

Dewberry is hiring a Deputy Quality Assurance Manager to work on American Infrastructure projects in the Hampton Roads Virginia area. This is an opportunity to advance a lucrative career in the engineering and construction field that promotes a healthy lifestyle with tangible contributions to society. American infrastructure construction is a growing industry and Dewberry is seeking to hire and develop talent that will become some of the top contributors in the market.

Dewberry’s diverse service portfolio will offer plenty of opportunities for career development including engineering, specialty inspection, QA/QC, construction management, and project management career tracks.

Dewberry is a leading, market-facing professional services firm with more than 50 locations and 2,000 professionals nationwide. What sets us apart from our competitors are our people. At Dewberry, we seek out exceptional talent and strive to deliver the highest quality of services to our clients. Whether you’re an experienced professional or a new graduate, you’ll have the chance to collaborate with the best and brightest and work on innovative and complex projects at the forefront of the industry. Our commitment to excellence stems from our personal integrity and from other defining attributes, which we call “Dewberry at Work,” that have inspired our employees to be successful for more than a half-century.

Responsibilities:

• Contributes to the development of staffing plans and supervises staff necessary to complete assignments
• Contributes to the development of Quality Management Plans (QMS) and quality assurance workflow processes to ensure efficient collection of field inspections and contractor audits
• Contributes to the development of Inspection Test Plans (ITP) based on technical specifications including VDOT quality requirements for Design Build Projects
• Leads and/or contributes to the development and creation of Pre-Activity/Preparatory meeting agenda’s and technical content to address quality for upcoming contractor works
• Collaborates with QA and QC teams, contractors, and owners to identify, track, and resolve construction non-conformances
• Reviews construction plans and specification packages for compliance with project Quality requirements
• Reviews inspection data, material test results for accuracy, resolves test discrepancies and construction issues impacting quality of construction
• Responsible for staff work assignments and schedules to meet quality reporting requirements of project
• Provides document management oversight to ensure project records are received and transferred to the project records management system
• Helps provide leadership and management direction to ensure projects are delivered on-time and on budget
• 50% of time would be spent in the field directing, managing, and coordinating the QA field team comprised of 4 QA discipline leads responsible for approximately 20 QA inspectors
• 50% of the time would be on office related activities supporting the Quality Assurance Manager with management and reporting responsibilities. These duties will include independently reviewing technical documents, specifications, VDOT R&B specifications to determine if identified quality issues are contract compliant and if not, defining options to bring the work into compliance.

Required Skills & Experience

• Bachelor’s Degree in civil engineering required or related engineering degree
• PE in Virginia preferred, but not required
• CCM preferred, but not required
• 15 years of transportation construction management and/or construction quality assurance experience required
• 10 years of VDOT construction management and/or construction quality assurance experience required
• Experienced and thorough understanding of VDOT Road and Bridge Specifications, Road and Bridge Standards, Construction Manual, and Inspector Manual
• Solution based problem solver and ability to resolve complex processes into manageable and actionable workflows
• Ability to work with and grow in a team environment
• Ability to contribute to multiple tasks simultaneously
• Good verbal and written communication skills
• Proficient with MS Office Suite, specifically Word, Excel, and SharePoint
• Proficient computer, smartphone, and tablet skills and use of software and databases to optimize information collection and automate data collection and reporting
• Ability to learn new computer software and databases, i.e. Smartsheet, Fieldwire, Aconex, Box
• Valid driver's license and qualified to drive company vehicle

Don’t meet every single requirement? At Dewberry we are dedicated to building a diverse and inclusive workplace for our employees. So if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.

*At this time, Dewberry will not sponsor a new applicant for work authorization.

*Dewberry is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.

*Only recipients of an offer of employment from Dewberry, will be required to submit to a background screening which may include, but is not limited to, employment verification, educational and other credential verification, driving record check, criminal background check, and an investigative consumer report. These screenings will be conducted by Dewberry’s background vendor of choice and will be conducted in compliance with all applicable federal, state, and local law.

Job Type: Full-time

Work Location: In person