Contact Center Quality Manager jobs in Altus, OK

The Banking Center Manager is responsible for managing the daily operations of a banking center as well as providing leadership to a team of sales and service professionals to meet and exceed sales goals and provide valued service to customers. This position is responsible for a variety of duties focused on the development of new business, as well as retaining and expanding our current relationships with customers.

Duties will include, but are not limited to, the following:

• Build and maintain relationships with customers to help identify financial products and services
• Generate sales leads and referrals through community outreach activities and on-site visits with local businesses
  Supervisory duties will include, but are not be limited to: coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, and conducting performance evaluations
• Assist customers with concerns or questions regarding accounts
• Represent oneself and the bank in a positive, courteous, friendly, and professional manner
• Create stability and cultivate an engaged and enthusiastic team through effective coaching on proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same
• Ensure audit/compliance procedures and Personal Banking policies are followed, while maintaining the highest level of customer service
• Ensure new hire and regulatory compliance training is completed timely
• Ensure security measures are adhered to regarding opening and closing procedures

Required Skills include: 

• A minimum of three years recent retail banking experience leading, managing, motivating, and developing a team, including sales associates, to meet and exceed assigned goals within a goal and/or commission-based environment
• Supervisory abilities, including: leadership skills, sound decision making, the ability to motivate others, and the capability to address conflict in a positive and productive manner
• Proven ability to proactively and effectively participate in a sales program, as well as meeting or exceeding expectations for the sales and referral activities established for this position

• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense

• Availability to work weekends and/or extended hours as required to support the banking center
• Excellent client service skills, including interpersonal and communication skills
• Excellent organizational skills
• Proficiency in all Microsoft applications (Word, Outlook, Excel etc.).

Preferred Skills:

• Extensive knowledge and familiarity of banking products and services
• Bilingual (fluent verbal and written English/Spanish)

Physical Requirements:

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.