Contact Center Quality Manager jobs in Bangor, ME

POSITION SUMMARY

To assure quality with all aspects of Katahdin Valley Health Center’s Patient Care Delivery Model. Assure standardization of clinical processes and supporting documentation to identify and share best practices across the organization. This position serves as the organization’s expertise and primary source resource for report writing and retrieval of clinical data and statistics from the electronic health record for the purpose of quality assurance.

RESPONSIBILITIES

1. Participate in quality assurance functions, report creation, audit preparation in collaboration with the Quality Director and quality training to Katahdin Valley Health Center providers.

2. Monitor the electronic health record for quality assurance and compliance to achieve and maintain all quality programs and accreditation status (e.g. Accountable Care Organization, Patient Centered Medical Home National Committee for Quality Assurance (NCQA) certification, AAAHC Recognition).

3. Assist the Quality Director and the Quality Manager in preparing quality audits.

4. Assist as needed with special projects toward the achievement of Katahdin Valley Health Center’s mission.

5. Develop and implement a structured one on one training schedule with Katahdin Valley Health Center providers and group training for the nursing department with guidance from the Nursing Director.

6. Supports the pre-visit planning process and prepares for the days schedule with a daily team huddle with provider.

7. Participate in the Clinical Care Team as outlined in Team Approach to Care Protocol.

8. Work as part of the Clinical Care Team to ensure effective and quality care is given to the KVHC patient.

9. Performs additional duties or projects as assigned by the Quality Manager.

10. Adheres to all KVHC policies and protocols.

11. Complies with all safety rules and protocols. Reports all incidents, regardless of severity, immediately to their supervisor and completes an incident report and investigation form, which will be forwarded to Human Resources within 24 hours of the incident.

12. Conducts themselves as a good steward in the communities served by KVHC; represents the organization at outreach activities as needed.

13. Actively participates as committee member as assigned by the Chief Executive Officer.

14. Interacts harmoniously and effectively with others. Focusing on the attainment of organization goals and objectives through a commitment to teamwork.

15. Conforms to acceptable attendance and punctuality standards as expressed in the employee handbook.

16. Abides by the organization’s compliance program and requirements.

17. At times you may be faced with challenges that may impact patient care. Addressing these challenges may not be in your job description, however Katahdin Valley Health Center encourages each team member to go above and beyond to address the patients’ needs in the moment. Employees have the autonomy to see the care experience through from A to Z to show our patients KVHC C.A.R.E.S.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Work Location: In person