Contact Center Quality Manager jobs in Benton Harbor, MI
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Technology Contact Center Manager
- S&B Consulting Group
-
Benton, MI
FULL_TIME
- Company DescriptionS&B CONSULTING GROUP, LLCRESPONSIVE, RESOURCEFUL, AND RESULTSAs a headhunting firm, we are different from your stereotypical “employment agency". We only recruit the best candidates for each company’s specific employment needs. Furthermore, we make sure the candidate’s style and the company’s culture are a perfect match.Job DescriptionClient will provide Full ReloMust have5 years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologiesJob ResponsibilitiesDevelop call center strategies with business partners and IT organizationsLead a project to migrate call centers to a multi-channel cloud based environmentBecome business relationship manager for 1800 call center personnel including break fix, Maintenance of Business as well strategic investmentsLead all project activities associated with the design, planning and deployment of solutionsWork with technology partners and teams to design and document applications and architectures to meet business requirementsEngage with global partner teams to manage active deployment activities to insure that deployment work is completed on time and within budgetPrepare regular reporting related to project progress and deliver to project stakeholders as neededFunction Overview: Today, you might be working closely with business partner to develop strategic systems and applications to meet the needs of the business. Tomorrow, you'll lead partner teams in the deployment planning for projects and operations. And, you might work with Partner teams to track and insure deployments are completed on time and within budget. You may also report status on project activities and budgets with GIS and business leadership.QualificationsBS - Information TechnologiesExperience in managing multi-site large scale contact center operations and technology solutionsExperience in managing call center infrastructure (LAN/WAN, telephony, CCaaS, etc).Experience in Managing SAP eCRM environment (Implementation experience desired)3 years Experience in managing call center solutions; specifically Aspect, Nice, Avaya, Genesys, SAP eCRM5 years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologiesExperience and demonstrated ability to successfully deliver projects through 3rd party partner relationships.Demonstrated ability to multi-task between projects and operational deliverables.Demonstrate the ability to work and thrive in an environment with complex working relationships in a matrix organization.Experience in leading direct and Indirect teams.Actively seeks out and supports collaborative thinking and creative problem solving with others in the organization.Knowledgeable of how decisions impact all aspects of the business; approaches his/her work as an integrated system.Excellent interpersonal skills with the ability to communicate technical subjects to non technical audiences.Ability to manage conflictAdditional InformationAll your information will be kept confidential according to EEO guidelines.
- 1 Month Ago
Burger King Restaurant Manager
- Quality Dining, Inc
-
South Haven, MI
FULL_TIME
- Restaurant Manager Are you seeking a BOLD and FUN opportunity? Are you HUNGRY for career growth in the food-service and hospitality industry? Whether you are just beginning in this industry or you've ...
- Just Posted
Burger King Restaurant Manager
- Quality Dining, Inc
-
Dowagiac, MI
FULL_TIME
- Restaurant Manager Are you seeking a BOLD and FUN opportunity? Are you HUNGRY for career growth in the food-service and hospitality industry? Whether you are just beginning in this industry or you've ...
- 30 Days Ago
Food Safety & Quality Manager
- Welch's
-
Lawton, MI
FULL_TIME
- CRUSH IT HERE!We're not just about grapes. Our bold ambition is to be the leading company of convenient, good for you, fruit-based food and beverage globally. To make this happen, we need talented, ag...
- 26 Days Ago
Mendel Center Operations Manager
- Lake Michigan College
-
Benton Harbor, MI
FULL_TIME
- Mendel Center Operations Manager Posting Number: 0000889 Reports to: Associate Dean, Arts & Sciences Department: Arts and Sciences Education Classification: Professional/Technical Full or Part-time: F...
- 20 Days Ago
Reimbursement Office Manager
- Riverwood Center
-
Benton, MI
FULL_TIME
- At Riverwood Center we have a team of caring and committed professionals providing a wide array of personalized services to individuals with behavioral health, intellectual & developmental disabilitie...
- 19 Days Ago
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0 Contact Center Quality Manager jobs found in Benton Harbor, MI area
Greeter
- Walmart
-
Dowagiac, MI
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
Customer Experience Manager
- Michaels Stores, Inc.
-
Benton Harbor, MI
- Store - BENTON HARBOR, MI Deliver a customer centric shopping experience by managing and delivering effective front-end ...
- 4/23/2024 12:00:00 AM
Call Center Representative - Work From Home>
- MedMetrix
-
Niles, MI
- [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
- 4/23/2024 12:00:00 AM
Customer Service Center Representative I, PART TIME, Customer Service Center, South Bend, IN
- 1st Source Corporation
-
South Bend, IN
- ** Customer Service Center Representative I, PART TIME, Customer Service Center, South Bend, IN** **Job Category****:** ...
- 4/23/2024 12:00:00 AM
Call Center Representative - Work From Home>
- MedMetrix
-
Michigan City, IN
- [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
- 4/23/2024 12:00:00 AM
Customer Experience Agent I
- Dwyer Instruments, Inc.
-
Michigan City, IN
- Customer Experience Agent I Description **Summary:** The front-facing Customer Experience Agent I reports to our Custome...
- 4/23/2024 12:00:00 AM
Customer Care Specialist 8a-5p
- Tire Rack
-
South Bend, IN
- Description Health, Vision, and Dental Insurance; Matching 401k; Paid Time Off Hourly, Non-Exempt, Starting at $18 / hou...
- 4/21/2024 12:00:00 AM
Service Advisor - Truck Care
- Loves Travel Stops & Country Store
-
Michigan City, IN
- Req ID: 433551 Address: 10157 N. Loves Avenue Michigan City, IN, 46361 Welcome to Love’s! OBJECTIVE: Service Advisors dr...
- 4/21/2024 12:00:00 AM
About Benton Harbor, Michigan
Benton Harbor is a city in Berrien County in the U.S. state of Michigan which is located southwest of Kalamazoo, and northwest of South Bend, Indiana. In 2010, the population was 10,038 according to the census. It is the smaller, by population, of the two principal cities in the Niles–Benton Harbor Metropolitan Statistical Area, an area with 156,813 people.
Benton Harbor and the city of St. Joseph are separated by the St. Joseph River and are known locally as the "Twin Cities".[not in citation given] Fairplain and Benton Heights are unincorporated areas adjacent to Benton Harbor.
According to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$70,884 to $106,754
Benton Harbor, Michigan area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020