Contact Center Quality Manager jobs in Hawaii
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
- ALOHA PACIFIC FEDERAL CREDIT UNION
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Honolulu, HI
FULL_TIME
-
Position: Contact Center Representative, Full-time
Location: Kaimuki Plaza: 3465 Waialae Avenue, Honolulu, HI 96816
Department: Contact Center
Job Summary: Performs Call Center responsibilities not limited to both teller services and member services for phone-in members in accordance with quality service objectives and credit union policies and procedures.
Minimum Qualifications: One (1) year certificate from college or technical school; six (6) months related experience and/or training; or equivalent combination of education and experience. Must have knowledge of and experience with customer service principles and practices, and administration and clerical processes. Six (6) months or more in a call center environment highly preferred.
Must be proficient in relevant computer applications and possess keyboarding skills. Must have experience in the usage of office equipment such as telephone, calculator, copier, fax, etc. Knowledge of PC (personal computer), Microsoft Windows, Word, Excel, and other software applications as applicable.
Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.
- 1 Month Ago
- American Cancer Society
-
, HI
FULL_TIME
- **This is a full time permanent remote opportunity. Candidate must reside in Hawaii. Start Date: June 3rd, 2024. The Cancer Information Specialist (CIS) empowers cancer patients, their families, and c...
- 5 Days Ago
- Waimanalo Health Center
-
Waimānalo, HI
FULL_TIME
- We are a community health center located in majestic Waimnalo, where our mission is rooted in Native Hawaiian values and devoted to improving the health and wellness of all people, regardless of abili...
- 26 Days Ago
- Waimanalo Health Center
-
Waimānalo, HI
FULL_TIME
- We are a community health center located in majestic Waimnalo, where our mission is rooted in Native Hawaiian values and devoted to improving the health and wellness of all people, regardless of abili...
- 1 Month Ago
- Actalent
-
Honolulu, HI
OTHER
- Actalent is in search of a dynamic individual who can confidently fulfill the role of QCM and SSHO in a federal capacity. This specific individual will often fulfill the role of one or the other based...
- 14 Days Ago
- Triton Marine Construction Corp
-
Honolulu, HI
CONTRACTOR
- Position: Construction Quality Control Manager Location: Oahu HI Salary: $70,000 – $125,000 dependent upon experience State and Federal Contractor looking for an experienced Construction Quality Contr...
- 19 Days Ago
Contact Center Quality Manager jobs at Popular Companies
- Lhh
-
University Of Richmond, VA
- Location: Richmond, VA Position Overview: LHH is seeking 15 highly skilled and experienced Call Center Managers to lead ...
- 4/22/2024 12:00:00 AM
- The Franklin Institute
-
Philadelphia, PA
- Job Description Job Description The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, str...
- 4/21/2024 12:00:00 AM
- Semmes Murphey Clinic
-
Memphis, TN
- Job Type Full-time Description Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neu...
- 4/21/2024 12:00:00 AM
- Apex Placement & Consulting
-
Kalamazoo, MI
- Are you a people person with a passion for problem solving? How about a company that has been around since 1980 providin...
- 4/20/2024 12:00:00 AM
- RIHI "The Home Improvement Specialist"
-
Wrentham, MA
- Job Description Job Description An Industry Leader with well-established success in the specialty home improvement busin...
- 4/20/2024 12:00:00 AM
- Americor
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- At Americor, we've assembled a team of like-minded individuals deeply committed to addressing the debt crisis in the Uni...
- 4/18/2024 12:00:00 AM
- Stanford Federal Credit Union
-
Palo Alto, CA
- Job Description Job Description Member Care Team Manager Opportunity at Stanford Federal Credit Union! We’re on a missio...
- 4/18/2024 12:00:00 AM
- Wsfs Bank
-
Newark, DE
- Job Description WSFS Bank is currently seeking a Contact Center Manager I The Contact Center Manager I will provide lead...
- 4/18/2024 12:00:00 AM