Contact Center Quality Manager jobs in Kearney, NE
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Front Office Manager
- Contact Government Services, LLC
-
Lincoln, NE
FULL_TIME
-
Front Office ManagerEmployment Type: Full-Time, ExperiencedDepartment: Litigation Support
CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in office management by providing managerial support and successfully interacting with clients or attorneys.
CGS brings motivated, highly skilled, and creative people together to solve government’s most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:- This is a high-level, high-visibility position which requires the candidate to be onsite 5 days per week.
- The individual must be prepared to closely interact with high-level staff to complete assignments with little oversight.
- The individual must be confident in their interactions and possess a professional demeanor and work ethic.
- The position plays a vital role in the day-to-day operations of the client. Only very experienced candidates very experienced candidates will be considered. This is not a position to grow into. The candidate must have proven, successful, long-term relevant experience to be considered.
- Schedule and coordinate Senior Management calls/meetings via Zoom, MS Teams, etc.
- Setup and initiate hybrid meetings
- Coordinate with IT to resolve equipment technical issues
- Make travel arrangements using the E2 application (training provided)
- Reconcile travel expenses for Senior Management using the E2 application
- Be available to make travel adjustments in the E2 application as needed after travel has commenced
- Answer and direct incoming calls to appropriate parties
- Coordinate site events with dignitaries as needed
- Coordinate scheduling with inside/outside parties
- Direct correspondence to appropriate parties
- Organize workload, processes, physical objects and spaces as needed
- Schedule appointments
- Communicate on behalf of Senior Management as needed
Qualifications:- At least four years of progressively more responsible supervisory and management experience, including proven capabilities and communication skills to successfully interact with clients or attorneys
- Experience interacting with the public via phone or the front desk
- Experience ordering and maintaining documents
- Exceptional phone etiquette
- Experience operating a multiline phone system
- Experience reviewing written text for typographical consistency, grammar and spelling.
- Experience or skill managing day-to-day operations of a high-level office
- Experience in office organization or non-specialized business operations
- Experience with MS Office Suite – PowerPoint, Word, Excel and Outlook
- Experience supervising and directing other office support staff as needed
- Ability to learn new applications
- Must be a self-starter, quick learner, resourceful and take initiative
- Exceptional oral and written communication skills are required
- Undergraduate degree required.
Ideally, you will also have:- Law degree, advanced technical certification, or other pertinent graduate degree preferred
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 29 Days Ago
Account Services Representative II - Life and Annuity Contact Center
- Zinnia
-
Lincoln, NE
FULL_TIME
- WHO WE ARE: Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered – from lead to origination to claims – through Zinnia Open Insur...
- 1 Month Ago
Assistant Manager
- Quality Meats West, LLC
-
Lexington, NE
FULL_TIME
- Benefits and Perks include:Full and Part Time PositionsFlexible ScheduleFree GED ProgramTuition ReimbursementMedical, Dental, Vision CoverageCareer and Salary Growth PotentialAssistant Manager:The Ass...
- 26 Days Ago
Shift Manager
- Quality Meats West, LLC
-
Mc Cook, NE
FULL_TIME
- Benefits and Perks include:Full and Part Time PositionsFlexible ScheduleFree GED ProgramTuition ReimbursementMedical, Dental, Vision CoverageCareer and Salary Growth PotentialShift Manager:Assisting t...
- 26 Days Ago
Assistant Manager
- Quality Meats West, LLC
-
Mc Cook, NE
FULL_TIME
- Benefits and Perks include:Full and Part Time PositionsFlexible ScheduleFree GED ProgramTuition ReimbursementMedical, Dental, Vision CoverageCareer and Salary Growth PotentialAssistant Manager:The Ass...
- 1 Month Ago
Shift Manager
- Quality Meats West, LLC
-
Lexington, NE
FULL_TIME
- Benefits and Perks include:Full and Part Time PositionsFlexible ScheduleFree GED ProgramTuition ReimbursementMedical, Dental, Vision CoverageCareer and Salary Growth PotentialShift Manager:Assisting t...
- 1 Month Ago
Filters
- Current Active Filter
- Kearney, NE
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Quality Manager jobs found in Kearney, NE area
Call Center Representative - Work From Home>
- MedMetrix
-
Grand Island, NE
- [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
- 4/23/2024 12:00:00 AM
Merchandiser Retail Coverage - Walmart - PRIMARY
- Acosta, Inc.
-
Kearney, NE
- Merchandiser Retail Coverage - Walmart - PRIMARY General Information Company: ACO-US Location: KEARNEY, Nebraska, 68847 ...
- 4/23/2024 12:00:00 AM
Customer Service Representative I
- Cathcart Rail, LLC
-
Grand Island, NE
- Job Details Job Location Drop Table Shop - Grand Island, NE Description Summary Description Cathcart Rail, headquartered...
- 4/22/2024 12:00:00 AM
Customer Experience Specialist
- Farm Credit
-
Grand Island, NE
- Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships th...
- 4/22/2024 12:00:00 AM
Transportation Security Officer
- Department Of Homeland Security
-
Kearney, NE
- Summary Transportation Security Officers are responsible for providing security and protection of travelers across all t...
- 4/22/2024 12:00:00 AM
Lead Transportation Security Officer
- Department Of Homeland Security
-
Kearney, NE
- Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-sta...
- 4/22/2024 12:00:00 AM
Children's Physicians Kearney Clinic - Staff RN
- Children's Hospital & Medical Center
-
Kearney, NE
- Job Description Schedule: 32 Hours; M-F with alternating weekends At Children's, the region's only full-service pediatri...
- 4/21/2024 12:00:00 AM
Customer Service/Production Associate
- Goodwill Industries of Greater Nebraska, Inc.
-
Lexington, NE
- **Customer Service/Production Associate** Customer Service/Production Associate * Part Time * Posted 2 hours ago **POSIT...
- 4/19/2024 12:00:00 AM
About Kearney, Nebraska
Kearney /ˈkɑːrni/ is a city in and the county seat of Buffalo County, Nebraska, United States. The population was 30,787 at the 2010 census. It is home to the University of Nebraska at Kearney. The westward push of the railroad as the Civil War ended gave birth to the community.
Kearney is located at 40°42′3″N 99°4′52″W / 40.70083°N 99.08111°W / 40.70083; -99.08111 (40.700731, -99.081150). Strategically located on I-80 with convenient access to major markets like Omaha-Lincoln, Denver, Kansas City, Des Moines, Wichita and Cheyenne, Kearney is at the center of a 7-state region and 20 million...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$67,439 to $101,566
Kearney, Nebraska area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020