Contact Center Quality Manager jobs in Lawton, OK

Position Summary                

 The Chief Quality Officer coordinates the organization-wide performance improvement program, the risk management program and ensures compliance with regulatory requirements. In addition, this role may, but is not all inclusive of the following: infection control.

Essential Job Functions:

1.     Oversees the development, coordination and evaluation of effective hospital wide quality management programs, including mandatory required reporting measures (core measures, HCAPHS).

2.     Directs broad operations to ensure facility wide compliance with all regulatory and accreditation agencies and hospital requirements.

3.     Ensures collaborative departmental approach to long-range strategic operational planning, care and service

design and development of organizational policies that reflect the mission of the organization.

4.     Continuously assesses, measures, and improves departmental performance.

5.     Demonstrates responsible management of all Quality Management Departmental resources.

6.     Demonstrates managerial competency. Ensures professional development needs of management and staff are met.

Position Requirements:

A.   Licensure/Certification/Registration:

      Current License-State of Oklahoma

B.   Education:      

      Graduate of Accredited School of Nursing, BSN or related field. Masters degree preferred

C.   Experience:     

       Minimum of 5-8 years in nursing or other healthcare management. Extensive knowledge of various regulatory

       agencies and required standards, such as  Joint Commission, State, and CMS, etc.   

D.     Special qualifications:

        Effective communication and interpersonal skills to interact with patients, visitors, physicians, and

        department/hospital staff members. Self-motivated, independent, professional, creative, and dependable.  Able to

        merge clinical and financial processes.  Must have the ability to analyze, assemble, and prepare statistical reports.

        Basic office and computer skills.

    III.    Degree of Supervision Required:

Involves general guidance and direction by Administration.  The Chief Quality Officer is expected to perform most                     

job duties independently and in accordance with established departmental and hospital policies/procedures.