Contact Center Quality Manager jobs in Medford, OR
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Quality Manager
- MasterBrand Cabinets LLC
-
Grants Pass, OR
FULL_TIME
- Company DescriptionPosition Summary: Responsible for developing and maintaining company Quality Assurance policies, to minimize scrap, rework and returns and allowances, increasing profitability, improving quality, assuring customer acceptance of company’s products and maintaining customer and sales force confidence. Responsible for planning, monitoring and scheduling of staff and work operations in the department in a safe and efficient manner. Also responsible for employment decisions, reviews and overall development of department associates. Organizational Relationship: Position reports directly to General Manager of Facility. Job DescriptionDuties and Responsibilities: Analyzes all procedures, inspection techniques, inspection equipment, and implements improvements that will improve inspection effectiveness.Develops, implements and maintains a statistical Quality Assurance Program that will reduce production stoppages in tandem with Lean Manufacturing and Six Sigma initiatives.Monitors divisional quality performance in areas of rejects, scrap, rework, vendor performance and customer returns and allowances etc. Highlights quality problem areas; recommends, co-ordinates and implements solutions.Maintains in-process, receiving, and outgoing inspection systems, equipment, gages and records, in accordance with company Quality Assurance policies.Participates as a Quality Team member and establishes a leadership role in improving supplier and in-house quality.Reviews all Engineering changes and product releases and recommends inspection gages and equipment necessary to effectively ensure that each part or assembly meets or exceeds the tolerances and finishes, and material content specified.Responds to customer issues and directs manufacturing response to ensure satisfied consumers.Ensures compliance with business system requirements and provides practical interpretation expertise.Determines proper inspection manning levels, and develops and operates within approved budget. Skills and Abilities: Ability to direct and control acceptance and rejection within company Quality Assurance policies of all purchased and fabricated parts through all operations until accepted into Finished Goods or scrapped.Must be able to handle multiple projects simultaneously and meet deadlinesMust have very strong leadership skills, with excellent oral and written communication skills, including group presentations.Ability to teach others and communicate effectively with all levels of the organization.Advanced knowledge of ISO and QS based quality systems.Advanced knowledge of statistical techniques.Solid people skills.QualificationsKnowledge and Experience: 5 to 7 years of experience as a Quality Assurance Engineer or a Manufacturing Engineer with a Quality emphasis preferred.Education: Bachelor of Science Engineering or equivalent, preferred.Additional InformationWork Environment: Manufacturing environment, with frequent exposure to wood dusts, and cabinet-making related materials.Office environment with frequent environmental exposure to low-grade radiation from computer monitorsExposure to hot and cold elements due to non-climate controlled environment.Wearing of Personal Protection Equipment required: eye and ear protectionTravel to visit customers may be required. Up to 20% your time Sensory/ Physical Requirements:Sensory: Frequent speaking, hearing, near vision, far vision, color vision and touch.Physical: Frequent head/neck static position, rotation, flexion and extension. Frequent change in torso/back position, frequent stooping, bending and twisting. Frequent finger dexterity.Frequent simple grasp, firm grasp and wrist flexion. Occasional sitting, standing, walking, crouching, kneeling, and climbing of stairs and ramps.Occasional lifting, pushing, pulling, reaching and carrying.Must be able to lift up to 50lbs. Reasonable Accommodations will be considered for qualified applicants with disabilities.
- 1 Month Ago
Contact Representative
- US Bureau of Land Management
-
Klamath Falls, OR
PART_TIME,FULL_TIME
- Duties As the Contact Representative in this position, you will: Contact Representative GS-0962-06 The Contact Representative is the face of the district. Whether the public is walking in or calling i...
- 6 Days Ago
Clinical Case Manager (Cardiac Center)
- Asante Health System
-
Medford, OR
FULL_TIME
- Clinical Case Manager (Cardiac Center) Additional Position Details: FTE: 0.500000 | Part Time | 1st Shift - Days External candidates may be eligible for a Recruitment Bonus and/or Relocation Assistanc...
- 2 Days Ago
Network Operations Center (NOC) Manager
- Coos-Curry Electric Cooperative, Inc.
-
Brookings, OR
FULL_TIME
- Position: Network Operations Center (NOC) Manager Company: Beacon Broadband, Inc. Salary: $86,627 - $107,292 DOE Primary Purpose The Network Operations Center (NOC) Manager is responsible for the day-...
- 19 Days Ago
RN Tele Medford, OR
- Quality Clinicians
-
Medford, OR
FULL_TIME
- We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $990-$1990/week Multiple shift openings Job Description/Responsibilities:...
- 1 Day Ago
RN - OR - Operating Room
- Quality Clinicians
-
Medford, OR
FULL_TIME
- We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $1,200-$2,200 Multiple shift openings Job Description/Responsibilities: R...
- 26 Days Ago
Filters
- Current Active Filter
- Medford, OR
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Quality Manager jobs found in Medford, OR area
8257 - Community Health Nurse I (Health & Human Services)
- Jackson County, OR
-
Medford, OR
- Salary: $33.10 - $44.27 Hourly Location : Medford, OR Job Type: Full Time Job Number: 8257 Department: Health and Human ...
- 4/15/2024 12:00:00 AM
Hotel Front Office Manager - Compass by Margaritaville
- tribal.one
-
Medford, OR
- **Hotel Front Office Manager - Compass by Margaritaville - Medford, OR** * Cedars Hotel I, LLC * Medford, OR, USA * Sala...
- 4/14/2024 12:00:00 AM
Patient Access Rep 1 Outpatient (Patient Registration)
- Asante Health System
-
Ashland, OR
- Apply Now Save Job Saved Not Ready to Apply? Join Our Talent Network! Patient Access Rep 1 Outpatient (Patient Registrat...
- 4/14/2024 12:00:00 AM
Customer Service Specialist
- Diversity Nexus
-
Grants Pass, OR
- Hi, I Hope you are doing well Please find below the immediate requirements with one of our direct clients and share your...
- 4/14/2024 12:00:00 AM
Customer Service Specialist
- Abacus Serivice Corporation
-
Grants Pass, OR
- Job Description Job Description RIMARY RESPONSIBILITIES: • Follow established processes and systems to ensure that Custo...
- 4/13/2024 12:00:00 AM
Patient Access Rep 1 ED (Patient Registration)
- Asante Health System
-
Grants Pass, OR
- Apply Now Save Job Saved Not Ready to Apply? Join Our Talent Network! Patient Access Rep 1 ED (Patient Registration) Add...
- 4/13/2024 12:00:00 AM
Customer Service Agent - Shop
- Driveway
-
Medford, OR
- Customer Service Agent - Shop page is loaded **Customer Service Agent - Shop** **Customer Service Agent - Shop** locatio...
- 4/11/2024 12:00:00 AM
Transfer Station Customer Service Attendant
- Southern Oregon Sanitation Inc.
-
Grants Pass, OR
- Transfer Station Customer Service Attendant Description **PURPOSE:** The Transfer Station Customer Service Attendant ser...
- 4/11/2024 12:00:00 AM
About Medford, Oregon
Medford is located approximately 27 miles (43 km) north of the northern California border at 42.3°N. According to the United States Census Bureau, the city has a total area of 25.74 square miles (66.67 km2), of which, 25.73 square miles (66.64 km2) is land and 0.01 square miles (0.03 km2) is water. The Pacific Ocean is about 75 miles (121 km) west of the city, and is the nearest coast. The nearest river is the Rogue River (8 mi or 13 km), and the nearest lake is Agate Lake (13 mi or 21 km).
Nearby cities include Grants Pass, Klamath Falls, Ashland, Roseburg, Redding (California), and Crescent ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$73,083 to $110,066
Medford, Oregon area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020