Contact Center Quality Manager jobs in Minnesota

Bring your passion for animal care to the most advanced care center for large and small animals in Minnesota! This position is a perfect fit for you if you put clients first in everything you do, greet and admit all clients at the front desk, schedule appointments and aid clients via phone. Answer and respond to client needs/requests, seek solutions and reduce client anxiety while enhancing their experience. Interact effectively with others in a team-focused manner and act as an ambassador to the Veterinary Medical Center and University.

Some of the various day-to-day duties will be:

• Delight clients and visitors by welcoming them to the VMC and provide a caring, reliable and knowledgeable first contact point.
• Efficiently and accurately admit patients ensuring all quality standards are met (including verifying rDVM, client, and patient demographics).
• Assist with accurate electronic medical record keeping by ensuring all authorization forms are signed and completed records are forwarded to Medical Records for scanning.
• Utilize established protocols for walk-in clients.
• Check-in and admit patients in a timely manner following established protocol.
• Ensure the billing process is initiated

Minimum Qualifications

• High School diploma / GED and one (1) year of medical or veterinary office experience or medical appointment scheduling experience.

Preferred Qualifications:

• Veterinary call center, front desk, or admissions experience
• Customer service orientation, outstanding personal skills, and problem solving skills
• Effectively multi-tasks and reprioritize to meet job expectations
• Willingness and ability to cross-train and assist in other client areas assigned.

Hourly Salary Range:

$21.60 to $28.14

Benefits Highlights:

• Referral bonus opportunity up to $2,000
• MN State Retirement System pension plan, with 6.25% employer match
• University tuition benefits through the Regents Scholarship. 100% tuition coverage (excluding textbooks and class fees) for those seeking their first baccalaureate degree.
• Premium pay and/or shift differential pay opportunities for holidays, 2nd, 3rd, and weekend shifts
• Paid professional development (24-hours paid continuing education per year and up to $1,500 for out of-state)
• Low-cost medical and dental premiums
• Vacation and sick pay (increases with years of service)
• Employee Wellness Program
• 20% VMC Employee Discount
• Access to entertainment, education & money saving perks
• Paid holidays (11 holidays)
• Paid Personal Holiday (1 - you choose when to take this one!)
• Relocation Assistance
• Employee transit pass

Apply through the University of Minnesota Human Resources Employment online process at https://humanresources.umn.edu/content/find-job using Job ID 343467.

Job Type: Full-time

Pay: $21.60 - $28.14 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Parental leave
• Referral program
• Relocation assistance
• Retirement plan

Schedule:

• 10 hour shift
• 8 hour shift

Work setting:

• In-person

Experience:

• veterinary medical: 1 year (Required)

Work Location: In person