Contact Center Quality Manager jobs in Norfolk, NE

POSITION SUMMARY

This position is accountable for developing, administering, and directing the Fisher Hydraulics’ Quality Management System. The quality manager serves as the ISO9001 representative.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Develops and directs the Quality Assurance Department and personnel.
• Develops quality assurance plans or process control procedures that will ensure production of finished products, which meet quality specifications and standards.
• Directs and coordinates the overall quality specification, standards, inspection and testing procedures for raw materials, for processes and for finished goods.
• Conducts and/or reviews all complaints received from customers to determine where quality assurance emphasis should be placed at the plant to eliminate problems.
• Analyzes, evaluates, and presents information concerning factors such as business situations, production capabilities, manufacturing problems, economic trends, and design and development of new products for consideration by other members of management team.
• Suggests and debates alternative methods and procedures in solving problems and meeting changing market opportunities.
• Cooperates with other top management personnel in formulating and establishing company policies, operating procedures, and goals.
• Develops initial and subsequent modifications of product assurance program to delineate areas of responsibility, personnel requirements, and operational procedures within program.
• Reviews technical problems and procedures of departments and recommends solutions to problems or changes in procedures.
• Confers with engineers about quality assurance of new products designed and manufactured products on market to rectify problems.
• Provides technical assistance to the purchasing department in connection with the purchase of raw materials, supplies and equipment.
• Contacts and/or visits customers and suppliers when necessary to confer on specific quality problems. Oversee subcontractor’s quality assurance program. Assist vendors in establishing inspection standard to meet the company’s quality requirements.
• Directs the continuing review of the quality assurance program and the formulation of new or revised procedures to effect improvements, reduce costs and enhance efficiency.
• Responsible for coordination gauging procedures between Fisher Hydraulics and customers.
• Reviews technical publications, articles, and abstracts to stay abreast of technical developments in industry.
• Performs all work in a safety conscious manner. Be aware of dangers and take all appropriate counter measures to protect yourself and others around you.
• Responsible to maintain a clean and safe work area consistent with the Company’s housekeeping policies.
• Supports the Quality Management System of Fisher Hydraulics.

SUPERVISORY RESPONSIBILITIES

Direct supervision of all quality assurance department personnel as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor of Science Degree in Mechanical Engineering, Quality Management or related technical field, preferred. Direct experience in inspection and quality assurance (7-10 years preferred) including at least 5 years in supervisory capacity. Must have a broad and in-depth knowledge of manufacturing processes and techniques, quality assurance, technology and exposure to data processing. Good mechanical comprehension with the ability to communicate orally and in writing effectively and interact successfully with all levels of the organization, vendors, and customers. Green Belt/Black Belt certification a strongly desired. Must have led the implementation of, or at a minimum, worked in an ISO certified organization where system maintenance and adherence were part of the individuals’ job function. Must have solid problem solving skills, and a working knowledge of the quality problem solving tools.

LANGUAGE SKILLS

Ability to read and comprehend instructions, blueprints, correspondence and memos in English. Ability to write English correspondence. Ability to effectively present information one-on-one, in small group situations and to management and company associates.

MATHEMATICAL SKILLS

Requires advance accounting skills which require analytical math, statistical math, math related to blue print reading and geometrical tolerance calculations.

REASONING ABILITY

Requires the use of disciplined problem solving methods.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The associate is occasionally required to stand, walk, and talk or hear. The associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. The associate is required to wear appropriate protective equipment such as safety glasses and hearing protection when in manufacturing areas.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• ISO 9001: 1 year (Preferred)

Ability to Relocate:

• Laurens, IA 50554: Relocate before starting work (Required)

Work Location: In person