Contact Center Quality Manager jobs in Parkersburg, WV
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Critical Environment (Data Center) Manager
- LE043 Quality Technology Services, LLC
-
Albany, OH
FULL_TIME
- Learn what makes QTS a unique place to grow your career! The Manager, Critical Environment II is responsible for Data Center facility technical strategy, continuous improvement and development support for a data center region and/or multi-site campus. This role will support the electrical, mechanical, FLS, and DCIM (Data Center Infrastructure management) platforms from a site operations standpoint. This role will collaborate with the Engineering Manager on technical operations and daily facility needs. This role will own the strategic projects and continuous improvement site items. This leader should have experience with mechanical and electrical data center infrastructure, codes, regulations, required and applied safety standards and practices. This role will oversee the teams who perform preventative and corrective maintenance on electrical and mechanical equipment. This role will suggest, plan, and implement measures that increase the energy efficiency of the facility. This role requires work hours to support a 24X7X365 data center environment. ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned. · Establish, implement and maintain facility policies, procedures and organizational structure within the boundaries established by senior management team and corporate policy while ensuring no contradiction in federal, state and local operating regulations or laws · Develop and maintain efficient maintenance matrixed operations utilizing maintenance governance, standards utilizing in-house staffing and vendor support to provide 100% up-time of all mechanical, life safety, monitoring and control systems. This includes but is not limited to developing and coordinating maintenance agreements, maintenance procedures, testing procedures, inspections, reporting, and accounting practices. · Development of emergency response planning, response management, and reporting of incident and emergency situations for all electrical, mechanical, associated controls and plumbing systems. · Develop, direct and monitor short-term and long-term business plans consistent with overall profit and growth objectives of the company; that establishes operations standards for cost control, waste reduction, quality, safety, and being an environmentally friendly community partner. · Supervise the preparation and implementation of an effective operating budget. · Oversee operations budget to ensure compliance with organizational expenditure requirements · Ensure the pro-active delivery of corporate services support, power services, FTE headcount projections, planning, budgeting, capital projects, maintenance, and business continuity/disaster recovery · Help negotiate improvement project contracts as needed on leased and owned real estate · Confer with subject matter experts (SME’S) to find resolution to operational problems, develop and authorize operational procedures, and approve all major estimates. · Utilize comparative evaluations between mechanical and controls systems performance and key performance indicators to monitor the effectiveness of operational programs through benchmarking and the utilization of best practices. · Ensure facilities’ electrical, mechanical, controls, monitoring, and FLS systems compliance with all governmental regulatory operating guidelines. BASIC QUALIFICATIONS · Five or more years of workplace or relevant industry experience · Five or more years of direct or indirect people leadership experience · Bachelor degree in Business, Engineering, Architecture, Military Schooling or professional equivalent experience PREFERRED QUALIFICATIONS · Ten or more years of workplace or relevant industry experience · Five or more years of people leadership experience in a data center environment · Master degree in Business, Engineering, Architecture, Military Schooling or professional equivalent experience KNOWLEDGE, SKILLS AND ABILITIES · Exceptional customer service · Ability to analyze the operation of various systems, determine the cause of any problems or malfunctions and take corrective action as required. · Ability to manage complex situations during off management hours - single point of contact. · Strong written, verbal and interpersonal skills. · Ability to effectively lead a team environment. · The ability to acquire and apply job-related knowledge within set guidelines and expectations. · Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids. TOTAL REWARDS This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. This job may be eligible for equity. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information. QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35 data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team. At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve. We are powered by people. And we’d like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: Roth and Traditional 401(k) matching contributions with immediate vesting Every employee is bonus or commission eligible Generous PTO Accrual plus additional Paid Volunteer Days Paid Holidays Annually/Holiday compensation when worked Pet and Legal Insurance Q-Rest Sabbatical Program Q-Anniversary Service Award Program Parental Leave for primary and secondary caregivers Military Benefits Package QTS Charitable Matching Gift Program QTS Scholarship for Employee Dependents QTS Crisis Fund Wellness Program Tuition Reimbursement Program
- 5 Days Ago
VP, Data Center Construction
- LE043 Quality Technology Services, LLC
-
Albany, OH
OTHER
- Learn what makes QTS a unique place to grow your career! The Vice President of Property Development, Data Center Construction is responsible for taking our data center property development projects fr...
- 1 Month Ago
Quality Manager
- Prime Management Group Inc.
-
Marietta, OH
FULL_TIME
- Our client, a very successful supplier to the automotive manufacturing industry, seeking a Quality Manager to join their growing facility. The successful candidate will be a part of a globally recogni...
- 14 Days Ago
Quality Manager
- Dan T. Moore Company
-
Harrisville, WV
FULL_TIME
- Quality Manager Location: Harrisville, WV Company Summary: Troy Nonwovens uses recycled plastic materials to create a clean and lightweight synthetic fiber used in numerous commercial applications suc...
- 2 Days Ago
NURSE MANAGER - CANCER CENTER
- Southeastern Ohio Regional Medical Center
-
CAMBRIDGE, OH
FULL_TIME
- Job Summary: The Cancer Services Nurse Manager will work within the Cancer Center and oversee the center’s daily operations. The Cancer Center Nurse Manager will be responsible for educating staff on ...
- 2 Days Ago
Manager, Critical Environment II
- LE043 Quality Technology Services, LLC
-
Albany, OH
OTHER
- Learn what makes QTS a unique place to grow your career! The Manager, Critical Environment II is responsible for Data Center facility technical strategy, continuous improvement and development support...
- 11 Days Ago
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0 Contact Center Quality Manager jobs found in Parkersburg, WV area
About Parkersburg, West Virginia
Parkersburg is a city in and the county seat of Wood County, West Virginia, United States. Located at the confluence of the Ohio and Little Kanawha rivers, it is the state's third-largest city and the largest city in the Parkersburg-Marietta-Vienna metropolitan area. The population was 31,492 at the 2010 census. Its peak population was 44,797 in 1960. The city is about 14 miles south of Marietta, Ohio.
The Baltimore and Ohio Railroad reached Parkersburg in 1857, but lacked a crossing over the Ohio River until after the American Civil War. When the B&O completed the Parkersburg Bridge (CSX) 18...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$65,093 to $98,033
Parkersburg, West Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020