Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Sport Clips Haircuts is Hiring! Do What You Love. Love What You Do.
JOB DESCRIPTION
As an Technical Coach (Hair Stylist Educator), you play an important role in developing our Teams by ensuring every Sport Clips Client receives a Championship Haircut Experience. You will be the technical expert we depend on to host training and improve Manager and Stylist productivity, product knowledge, and technical skills, ensuring the continued success of our Team.
Average take-home pay including tips is $33/hr - $38/hr!
BENEFITS
JOB REQUIREMENTS
TEXT SC17 to 25000 and our assistant Kenzie will get you scheduled for an interview!
Location Information:
401 Kenilworth Dr. Suite 640
Petaluma, CA 94952
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0 Contact Center Quality Manager jobs found in Petaluma, CA area