Contact Center Quality Manager jobs in Pittsfield, MA

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Non-Clinical Manager Pittsfield, MA
  • Quality Clinicians Staffing
  • Pittsfield, MA FULL_TIME
  • Please only apply if you have Non-Clinical experience.

    We are travelers building the kind of agency we always wanted, while we still work assignments.

    Pay Package

    • Weekly Pay Range: $794.61/week
    • Multiple shift openings

    Job Descriptions and Responsibilities

    You would be directly accountable for the care given to your patients. Below are some general requirements for the position. Please reach out for full list of details.

    • Discipline: Non-Clinical
    • Specialty: Manager
    • Administer care to ill, injured, or disabled patients
    • Implement patient treatment plans as directed by provider
    • Monitor and report changes in patient symptoms or behavior
    • Communicate with collaborating physicians or specialists regarding patient care
    • Educate patients about health maintenance and treatment plan
    • Maintain accurate patient medical records
    • Provide information and support to patients and their family members

    Qualifications

    • Current and valid medical state license or certification required for a Non-Clinical role
    • Minimum of one year professional experience in a Manager role
    • Familiarity with relevant medial software and equipment
    • Ability to build rapport with patients
    • Strong problem solving and critical thinking skills
    • Ability to thrive in a fast-paced environment

    Benefits Offered

    • Referral bonuses
    • Health insurance
    • Dental insurance
    • Vision insurance
    • 401k
    • PPE provided
    • Holiday pay
    • Direct deposit
    • Weekly pay every Friday

     

    Please know our best chance of getting you an interview with the facility is to get you submitted ASAP, and the best way to make that happen is to add all your relevant info and docs (references, resume, skills checklist, BLS, RTO, etc) to a candidate profile with us.

  • Just Posted

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Quality Manager
  • Prince Industries LLC
  • Brattleboro, VT FULL_TIME
  • Quality Manager JOB SUMMARY The Quality Manager leads the quality and continuous improvement effort at Bradford Machine. This includes; a) leadership of the quality department b) development, implemen...
  • 30 Days Ago

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Perinatal Outreach RN Regional Quality Specialist
  • Albany Medical Center
  • New Lebanon, NY FULL_TIME
  • Department/Unit:Perinatal Outreach CtrWork Shift:Day (United States of America)As the designated Level IV northeastern New York (NENY) Regional Perinatal Center (RPC), Albany Medical Center provides t...
  • 26 Days Ago

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Quality Manager-Dairy Manufacturer
  • Lactalis US Yogurt, Inc.
  • Brattleboro, VT FULL_TIME
  • Description Lactalis US Yogurt is currently seeking candidates to join our Quality Team. Lactalis Group, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambit...
  • 5 Days Ago

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Inventory Compliance and Quality Control Manager
  • Berkshire Welco, LLC
  • Sheffield, MA FULL_TIME
  • INVENTORY COMPLIANCE AND QUALITY CONTROL MANAGERTHE PASS is an adult-use recreational cannabis business led by experienced entrepreneurs from the spirits, cannabis and marketing industries. We are loc...
  • 20 Days Ago

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Facilities Manager
  • The Rowe Center
  • Rowe, MA FULL_TIME
  • Established in 1924, The Rowe Center is a warm, friendly, and always exciting place to work. Our staff is small, and as a nonprofit, we ask a lot of our employees; however, The Rowe Center provides a ...
  • 1 Month Ago

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0 Contact Center Quality Manager jobs found in Pittsfield, MA area

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Service Advisor - Truck Care
  • Loves Travel Stops & Country Store
  • Canaan, NY
  • Req ID: 433397 Address: 12845 Route 22 Canaan, NY, 12029 Welcome to Love’s! OBJECTIVE: Service Advisors drive sales succ...
  • 4/24/2024 12:00:00 AM

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Greeter
  • Walmart
  • Pittsfield, MA
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM

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Customer Service Agent (New England Platform)
  • Acrisure
  • Lee, MA
  • Job Title: Personal Lines Customer Service Agent Agency/Platform: Toole Insurance/ New England Location: Lee, MA Job Sum...
  • 4/24/2024 12:00:00 AM

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Guest Service Associate/Cashier
  • Global Partners
  • Lee, MA
  • Job Description: Now Hiring for Guest Service Associates – Full-time and/or Part-time About Global Partners LP With near...
  • 4/24/2024 12:00:00 AM

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Guest Service Associate/Cashier - XtraMart
  • Global Partners
  • Old Chatham, NY
  • Job Description: Now Hiring for Guest Service Associates – Full-time and/or Part-time About Global Partners LP With near...
  • 4/24/2024 12:00:00 AM

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Guest Service Associate/Cashier - Convenience Plus - 3rd Shift
  • Global Partners
  • Lee, MA
  • Job Description: Now Hiring 3rd Shift for Guest Service Associates – Full-time or Part-time About Global Partners LP Wit...
  • 4/22/2024 12:00:00 AM

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Part time Customer Service Representative
  • Raymour and Flanigan
  • Pittsfield, MA
  • Job Description Part time Customer Service Representative for our newPittsfield, MA showroom located at 665 Merrill Road...
  • 4/21/2024 12:00:00 AM

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Customer Service Representative
  • Raymour and Flanigan
  • Pittsfield, MA
  • Job Description Full time Customer Service Representative for our newPittsfield, MA showroom located at 665 Merrill Road...
  • 4/21/2024 12:00:00 AM

Pittsfield is located at 42°27′N 73°15′W / 42.450°N 73.250°W / 42.450; -73.250 (42.4522, -73.2515). According to the United States Census Bureau, the city has a total area of 42.5 square miles (110.0 km2), of which 40.5 square miles (104.8 km2) is land and 2.0 square miles (5.2 km2), or 4.70%, is water. Pittsfield is bordered by Lanesborough to the north, Dalton to the east, Washington to the southeast, Lenox to the south, Richmond to the southwest, and Hancock to the west. Pittsfield is located 48 miles (77 km) northwest of Springfield, 135 miles (217 km) west of Boston, and 39 miles (63 k...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$75,209 to $113,268
Pittsfield, Massachusetts area prices
were up 1.6% from a year ago

Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020