Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Job Title: Contact Center Manager
Position Location: Raleigh, NC
Your impact:
As Coastal's Contact Center Manager, you'll have the opportunity to use your leadership and management skills to oversee the department responsible for level two member calls, digital secure messages, escalated member concerns, and remote member inquiries regarding electronic services such as online banking, mobile, and bill pay. You'll also have the opportunity to use your strong interpersonal skills as you build a highly engaged team, partner with our internal business units, and act as the liaison between the Contact Center and Co-op Call center.
The contributions you can anticipate making:
Leading division results and goals by:
Developing team by:
Providing exceptional member service by:
Protecting Coastal by:
To be successful in this role, you will be:
Interested? Here's what we need to see on your resume:
Experience:
Education: Related bachelor's degree preferred
For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.
Deadline for Application: All resumes must be received on or before 3/18/2024.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.
"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."
-Tyler Grodi, CEO
VEVRAA Federal Contractor
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0 Contact Center Quality Manager jobs found in Raleigh, NC area