Contact Center Quality Manager jobs in Saint Cloud, MN

The Quality Manager is responsible for managing the Food Safety and Quality Department, Quality Lab, Audit Process and Food Safety/Security for Land O’ Lakes Melrose, MN location. The primary focus of this position is to provide local leadership in quality, food safety and regulatory compliance through adherence to specifications, implementation of EQMS and BRCGS certification. Must have a strong knowledge of state and federal requirements. Quality Manager must maintain a close working relationship with the site management teams and the Quality Assurance staff at the facility, and corporate quality.

Experience – Education (Required):

• Bachelor’s in Food Science, Biology, Dairy Technology or related field

• Minimum of 5 years hands-on experience in the dairy plant or food manufacturing industry and 3 years of people leadership and practical audit experience

• HACCP Certified, GFSI & PCQI certification highly preferred

• Ability to interact with regulatory personnel.

• Strong analytical and problem-solving skills

• Excellent verbal, written and computers skills

Essential Duties of the Role:

• Direct, train, and advise personnel in test procedures and ensure compliance with quality system requirements to deliver safe and quality food products

• Investigate and respond to all quality assurance related consumer complaints

• Analyze monthly consumer complaints analysis and implement timely corrective actions to effectively reduce complaints

• Design, oversee, update, and review HACCP (Hazard Analysis Critical Control Point) plan to meet regulatory and BRCGS requirements

• Provide leadership coordinating EQMS and BRCGS certification & maintenance process

• Oversee internal and external lab testing.

• Develop SOP to operate lab equipment and maintain records.

• Interact with suppliers on quality issues.

• Develop and provide quality assurance KPI, scorecards and reports

• Provide food safety and quality technical support to cross functional staff.

• Ensure all associates adhere to established FDA (Food and Drug Administration) and GMP (Good Manufacturing Practices) and food safety policies and procedures

• Establish and monitor laboratory safety programs; review all accident investigations and recommend safety improvement

• Ensure routine GMP audits are performed and follow up to address findings

• Coordinate customer and all other third-party audits, effective implementation of corrective actions and timely closing of all open items

• Review audits observations, findings, nonconformity. Develop and implement sustainable corrective actions. Maintain complete records for both internal and external records

• In charge of the Pest control program

• Implement methods to auto-record test results for improved reliability and e records maintenance

• Meet all Food, Personal safety, and Regulatory requirements

Hours: Day shift, on occasion off shift hours and weekends may be required.

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by really and LinkedIn, and to the TIME 100 Most Influential Companies list.

We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root.

Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O’Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.