Contact Center Quality Manager jobs in Santa Cruz, CA

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Center Store Manager
  • The Save Mart Companies
  • Capitola, CA FULL_TIME
  • ABOUT US

    The Save Mart Companies is one of the largest food and drug retailers in California and Nevada. It is home to several well-known brands in food retailing. You might have seen our stores that include Save Mart, Lucky, Lucky California, and Food Maxx. We also have 3 distribution centers and our SMART Transportation trucking firm that transports dry groceries, frozen foods, ice, and novelties to all of The Save Mart Companies stores. We are a California grown business, headquartered in the heart of one of the greatest agricultural areas of our nation – Stanislaus County.
    The Modesto community is vibrant with great traditions, educational opportunities, and multi-cultural lifestyles. Aside from mild weather year-round, Modesto allows for easy access to many major tourist attractions in California. To the west lies the San Francisco Bay Area (90-miles) and the Santa Cruz Beach (115-miles). To the east is the famed Gold Country “Mother Lode” (50-miles) and a little farther you can find the majestic Sierra Nevada Mountain range, Lake Tahoe (180-miles) and Yosemite National Park (110-miles).
    Some of our competitive benefits include exceptionally generous benefits package (Health, Dental, Vision, Life, 401K), Lifelong Learning Educational opportunities, Employee Association (discounted and free tuition options, contests, and support services).

    We are currently recruiting for the position of:

    Center Store Manager - 1475 41St Ave., Capitola, CA 95010 USA

    The Center Store Manager ensures that our customers’ needs are met and exceeded through effective day-to-day management of the operations and merchandising functions for the Center Store Department. This position oversees Center Store product and conditions to optimize sales, profits, and customer satisfaction (including back room and steel/shelving and conditions, inventory, schematics, and pricing).

    The Center Store Manager provides leadership and direction to Center Store associates to promote a culture reflective of Lucky's mission statement and winning behaviors. This position trains and develops associates to enable their success and ability to advance in their careers. The Center Store Manager manages department performance and productivity to optimize store performance.



    Hiring pay range: $25.36 - 36.48


    Education: Two-year college degree (or equivalent knowledge gained through formal education, specialized training, or additional job experience)
    Experience: Completion of Assistant Center Store Manager rotation – or - two years equivalent management experience – or - in current Bakery Department Manager or Meat Department Manager or Produce Department Manager role
    Other: Must be available to work a variety of required retail hours; must be forklift certified
    Physical: Requires standing and other physical movements on a frequent basis. Requires lifting up to 40 lbs. without assistance

    Competencies:

    • Customer Focus
    • Leading People
    • Management Skills
    • Personal/Interpersonal Skills
    • Strong communication, interpersonal, leadership/team building, customer service, training, organization, math and administration (to include department financial) skills.
    • Knowledge of department operations and financials, store hazardous materials and food safety rules, products, visual merchandising techniques, use and care of center store equipment and tools, applicable union contractual agreement language.

    Reference: req32094

    Follow us:
    Instagram: @savemart
    Facebook: Save Mart
    YouTube: @savemartsupermarkets
    LinkedIn: The Save Mart Companies
    The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.

  • 9 Days Ago

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Nurse Manager
  • Camp Recovery Center
  • Scotts, CA OTHER
  • Overview Full Time Week Days Recovery/Addiction RNs- - The Camp Recovery Center in Scotts Valley, CA (near Santa Cruz and San Jose, CA) Join our team today! The Camp Recovery Center is a 74-bed treatm...
  • 21 Days Ago

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Operations Manager (Retail)
  • Mount Madonna Center
  • Watsonville, CA PART_TIME
  • Operations Manager, Retail Experience creative self-expression and rich connections in an environment where heart and meaning are a part of everyday life! Mount Madonna Center is offering a unique opp...
  • 3 Days Ago

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UNIT MANAGER-RN
  • Driftwood Healthcare Center Santa Cruz
  • Santa Cruz, CA FULL_TIME
  • SUMMARY In conjunction with the DON, plans, coordinates and manages the clinical services for a specified nursing unit. Responsible for the coordination and of nursing care and services provided to Re...
  • 8 Days Ago

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Center Store Manager - 1475 41St Ave., Capitola, CA 95010 USA
  • savemart
  • Capitola, CA FULL_TIME
  • The Center Store Manager ensures that our customers’ needs are met and exceeded through effective day-to-day management of the operations and merchandising functions for the Center Store Department. T...
  • 9 Days Ago

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Quality Control
  • FullSteam
  • Watsonville, CA FULL_TIME
  • Full Steam Staffing is now hiring a Quality Control in Watsonville, CA! Pay Rate:$19/hr. | Shift: Monday- Friday 8pm-4:30am & Tuesday - Saturday 5pm - 1:30am SUMMARY DESCRIPTIONThe Quality Control Lab...
  • 20 Days Ago

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0 Contact Center Quality Manager jobs found in Santa Cruz, CA area

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Client Services Representative II
  • Janus of Santa Cruz
  • Santa Cruz, CA
  • Job Type Full-time Description Summary We believe the role would place you in a highly energized environment where you w...
  • 3/28/2024 12:00:00 AM

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Director of Social Service
  • Plum Tree Care Center
  • San Jose, CA
  • Description Position at Plum Tree Care Center Plum Tree Care Center, San Jose Director of Social Service, $85,000-$100,0...
  • 3/28/2024 12:00:00 AM

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Credit and Collection Specialist
  • PROCEPT BioRobotics
  • San Jose, CA
  • PROCEPT BioRobotics is a surgical robotics company enabling better patient care by developing transformative solutions i...
  • 3/28/2024 12:00:00 AM

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Mobile Associate, Store-In-Store - Retail Sales
  • T-Mobile
  • Santa Clara, CA
  • Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entir...
  • 3/28/2024 12:00:00 AM

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Event Service Specialist
  • Maritz
  • Mountain View, CA
  • EXCITED TO GROW YOUR CAREER? WE'RE GLAD YOU'RE HERE! The Event Service Specialist (ESS) is the day-of onsite primary cli...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative (Contact Center)
  • Skinmds
  • Santa Clara, CA
  • **Patient Service Representative (Contact Center)** Santa Clara, California Minimum Experience **Entry-level** About Ber...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Federal Realty
  • San Jose, CA
  • **Customer Service Representative** **San Jose, CA** * DECEMBER 14, 2021 * JOB ID 2021-1605 * Facilities **Overview** Fe...
  • 3/27/2024 12:00:00 AM

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After Hours Customer Service Representative
  • Bellowsservice
  • Santa Cruz, CA
  • **After Hours Customer Service Representative** * Santa Cruz, CA * Full-Time * Administration * After Hours Customer Ser...
  • 3/25/2024 12:00:00 AM

Santa Cruz (/ˈsæntə ˈkruːz/, Spanish: Holy Cross) is the county seat and largest city of Santa Cruz County, California. As of 2013 the U.S. Census Bureau estimated Santa Cruz's population at 62,864. Situated on the northern edge of Monterey Bay, about 32 mi (51 km) south of San Jose and 75 mi (120 km) south of San Francisco, the city is part of the 12-county San Jose-San Francisco-Oakland Combined Statistical Area. Santa Cruz is known for its moderate climate, natural environment, coastline, redwood forests, alternative community lifestyles, and socially liberal leanings. It is also home to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$81,399 to $122,655
Santa Cruz, California area prices
were up 2.5% from a year ago

Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020