Contact Center Quality Manager jobs in Springfield, OH
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Quality Manager
- Weidmann Electrical Technology, Inc. / Weidmann Electrical Technology Canada LTD
-
Urbana, OH
FULL_TIME
- Quality Manager 700 W Court St, Urbana, OH 43078, USA Full-time, On-site Join our team where we accomplish great things TOGETHER. Allow us to introduce ourselves… We are a globally active family company whose sustainable and responsible actions contribute to improved living standards. We are an attractive employer with a value-oriented corporate culture based on trust, appreciation and continuous improvement. Weidmann Electrical Technology has been at the heart of the global transformer industry for over 140 years. With deep rooted knowledge in the design, development and operation of transformers, Weidmann is a leading integrated solutions provider for specialized product and services in the energy sector. The role… The Quality Manager is a key member of the Urbana Site Management Team (SMT). This role is responsible for the Quality Management System, quality procedures, and customer liaison for Urbana plant quality. How you’ll make an impact… Uphold the Weidmann Leadership Principles of Trust, Alignment, Pride, and Accountability and support Urbana Leadership Team non-negotiables Leads by example in a values-based culture, connecting the team to the company mission, vision, and values Creates an environment that promotes highly engaged, high-performance teams in a dynamic culture Responsible for maintaining Urbana’s Quality Engagement System (QMS) to ensure that all products manufactured by Weidmann Urbana meet customer specifications and achieve superior quality levels Develop, implement, communicate, and maintain quality procedures to incorporate into the Weidmann QMS Prepares for and represents the Urbana plant during ISO 9001 audits / Participates in and leads quality audits of suppliers and internal audits Formulate and maintain quality objectives and coordinate objectives with production procedures in cooperation with General Manager, and Operations Managers to maximize product reliability and minimize costs Investigate and respond to customer complaints regarding quality and assist manufacturing in the resolution of quality issues Act as a company liaison between customers and suppliers to resolve quality problems Facilitate problem-solving teams to find cause and corrective action for quality problems Note: Other duties may be required What do you bring… Bachelor’s Degree in Business Management, Engineering, or related technical field Demonstrated ability to lead and participate in team-based activities Excellent communication, presentation, training, and leadership skills Minimum of 5 years of quality supervisor or manager experience in a manufacturing setting Demonstrated competency in root-cause analysis ISO 9000 experience What do we offer? Signing bonus Medical insurance with an accompanying health savings account, vision and dental insurance, PTO starting your FIRST day 401k plan with company match, Company paid basic life and AD&D insurance, STD and LTD Employee assistance program Employee referral program Additional company programs include: Wellness, clothing allowance, computer loan, and tuition reimbursement An award-winning atmosphere! Weidmann was named Best Employer of Champaign County in 2022 We look forward to hearing from you soon! Click apply to submit your application. At Weidmann we are committed to equal opportunities and growth for all talents. We are convinced that a diverse and inclusive work environment increases mutual understanding and innovation of our business.
- 13 Days Ago
Quality Manager
- McGregor Metalworking Companies
-
Springfield, OH
FULL_TIME
- JOB TITLE: Quality ManagerGENERAL SUMMARY OF DUTIES: Responsible for short and long-term quality objectives and goals.SUPERVISION RECEIVED: Reports to Plant ManagerSUPERVISION EXERCISED: Directs and c...
- 5 Days Ago
Quality Manager
- Twin Resources
-
Springfield, OH
FULL_TIME
- Twin Resources is currently recruiting for a Quality Manager for our client in Springfield, Ohio. If you have the qualifications listed below, please apply with an updated resume. DUTIES AND RESPONSIB...
- 7 Days Ago
Quality Manager
- Phoenix Services, LLC
-
Northwood, OH
FULL_TIME
- Quality Manager needed for a growing company in Northwood, OH!You would be responsible for assuring consistent quality of parts by developing, implementing, and enforcing good quality management syste...
- 9 Days Ago
Quality Manager
- Phoenix Services, LLC
-
Northwood, OH
FULL_TIME
- Quality Manager needed for a growing company in Northwood, OH!You would be responsible for assuring consistent quality of parts by developing, implementing, and enforcing good quality management syste...
- 9 Days Ago
Quality Manager
- HBD Industries
-
Bellefontaine, OH
FULL_TIME
- Position SummaryThe Quality Manager role will be to develop, plan, implement, monitor and lead all aspects of HBD Thermoid’s quality assurance activities to ensure continuous compliant production, con...
- 19 Days Ago
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0 Contact Center Quality Manager jobs found in Springfield, OH area
Greeter
- Walmart
-
New Carlisle, OH
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Greeter
- Walmart
-
Urbana, OH
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Greeter
- Walmart
-
Fairborn, OH
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Customer Experience Rep OH
- Fidelity Investments
-
Springfield, OH
- Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
- 4/18/2024 12:00:00 AM
2021-2024 Undergraduates, Customer Relationship Advocate- Covington, KY OH
- Fidelity Investments
-
Springfield, OH
- Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
- 4/18/2024 12:00:00 AM
Customer Relationship Advocate Career Development Experience- Covington, KY OH
- Fidelity Investments
-
Springfield, OH
- Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
- 4/18/2024 12:00:00 AM
Call Center Representative OH
- Fidelity Investments
-
Springfield, OH
- Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
- 4/18/2024 12:00:00 AM
Program Manager (VA CCaS Modernization) (LMI PM)
- Logistics Management Institute
-
Dayton, OH
- Overview: At LMI, were reimagining the path from insight to outcome at The New Speed of Possible. Combining a legacy of ...
- 4/18/2024 12:00:00 AM
About Springfield, Ohio
Springfield is a city in the U.S. state of Ohio and the county seat of Clark County. The municipality is located in southwestern Ohio and is situated on the Mad River, Buck Creek and Beaver Creek, approximately 45 miles (72 km) west of Columbus and 25 miles (40 km) northeast of Dayton. Springfield is home to Wittenberg University, a liberal arts college.
As of the 2010 census, the city had a total population of 60,608. The Springfield Metropolitan Statistical Area had a population of 138,333 residents. and the Dayton-Springfield-Greenville, OH Combined Statistical Area had 1,072,891 residents....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$69,198 to $104,215
Springfield, Ohio area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020