Contact Center Quality Manager jobs in Utah
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Data Center Construction Project Manager
- LE043 Quality Technology Services, LLC
-
Mountain, UT
OTHER
- Learn what makes QTS a unique place to grow your career! The Data Center Construction Project Manager is primarily responsible for leading and managing the design, preconstruction and construction activities on a given project(s). The Project Manager will interact on a daily basis with Facilities, Contractors, Designers, Engineers, Commissioning Agents, Vendors, and Data Center Operations staff and should have both written and oral communication skills commensurate with this level of regular communication. ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned. Manage multiple projects on a campus(es) and maintain updated budgets, schedules, and status reports for each Create and communicate updates on development program & project status on a monthly basis suitable for executive level reviews. Effectively present information in a manner to support efficient decision making Work with QTS stakeholders, design, and construction teams to create a master development program for site(s), including a complete campus design solution and capital budget. Manage entitlement and permitting needs for each assigned site project(s) Implement and manage multi-phased site development plans to achieve time, budget, and quality standards in a predictable fashion. Continuously update a campus master plan to provide predictable statistics in a dynamic environment Write scopes of work for design, construction, commissioning services & participate in procurement and project cost estimates Evaluate and level pricing proposals for design, construction, and commissioning services Work closely with strategic procurement team on equipment procurement and delivery process Ensure appropriate submittals are coordinated with site stakeholders Monitor & create project budget / cost-to-date against overall project budget. Establish project schedules and manage teams to on-time completion Review and approve monthly pay applications from the contractors Review change order requests from contractors and negotiate pricing Establish site construction security procedures in conjunction with site security team Develop plans for product deployment and review / communicate plans with QTS staff involved Collaborate with Sales Engineers and Product teams to aid in custom deal solutioning for prospective clients within the applicable schedule and budget for an assigned location. Establish and maintain relationships serving as liaison with key QTS stakeholders Represent QTS Interests as leader in OAC meetings Create & build relationships that enhance QTS’s ability to be a leader in creating the World’s Most Valuable Data Center Real Estate Aid in due diligence efforts for potential new sites on an as-needed basis Work with the internal development team to enhance project management processes and protocols BASIC QUALIFICATIONS Bachelor’s degree in Science or Engineering or equivalent professional experience Five or more years of professional experience in commercial construction practices and procedures, including management of Lump Sum, Construction Management @ Risk, and Design Build project delivery methods from conceptual development through procurement to close out Experience with Microsoft Office suite, specifically PowerPoint for use in communicating program updates to executive level, and Excel to create and maintain site program & individual project budgets Be able to travel up to 25% of the time PREFERRED QUALIFICATIONS MBA, Masters in Engineering, Management, or related field desirable Experience with delivery of mission critical data center facilities Extensive experience with management of MEP trades TOTAL REWARDS This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information. QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35 data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team. At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve. We are powered by people. And we’d like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: Roth and Traditional 401(k) matching contributions with immediate vesting Every employee is bonus or commission eligible Generous PTO Accrual plus additional Paid Volunteer Days Paid Holidays Annually/Holiday compensation when worked Pet and Legal Insurance Q-Rest Sabbatical Program Q-Anniversary Service Award Program Parental Leave for primary and secondary caregivers Military Benefits Package QTS Charitable Matching Gift Program QTS Scholarship for Employee Dependents QTS Crisis Fund Wellness Program Tuition Reimbursement Program
- 1 Month Ago
Contact Center Agent
- Serenity Healthcare
-
Lehi, UT
FULL_TIME
- Contact Center AgentOnsite - Lehi, UT Are you ready to make a real impact and bring a breath of fresh air to the world of healthcare? Join the Serenity Healthcare team, a mission-driven company that p...
- 18 Days Ago
Contact center specialist
- USU Credit Union
-
Logan, UT
FULL_TIME
- Part-time (25 Hours) WHO WE ARE Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaran...
- Just Posted
Contact Center Specialist (PT)
- Goldenwest Credit Union
-
Logan, UT
PART_TIME
- WHO WE AREGoldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual...
- Just Posted
Contact Center Associate
- Serenity Healthcare
-
Lehi, UT
FULL_TIME
- Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people. Contact Center Associate...
- 9 Days Ago
Contact Center Representative
- Jordan Credit Union
-
Sandy, UT
FULL_TIME
- Jordan Credit Union seeks an employee who cares about the financial needs of our members and will do everything they can to make our member's day better. He/She must find satisfaction in serving other...
- 9 Days Ago
Contact Center Quality Manager jobs at Popular Companies
Contact Center Operations Manager
- SPECTRAFORCE
-
Seattle, WA
- Title: Project/Program Manager Duration: 11 months with the high possibility of extension or conversion Location: Seattl...
- 4/24/2024 12:00:00 AM
Contact Center Manager
- Morgan Tanner & Associates
-
Fulton, MD
- Contact Center Manager Morgan Tanner & Associates focuses on connecting great people to great opportunities in the servi...
- 4/24/2024 12:00:00 AM
Contact Center Manager
- Stanford Federal Credit Union
-
Palo Alto, CA
- Job Description Job Description Member Care Team Manager Opportunity at Stanford Federal Credit Union!Were on a mission ...
- 4/24/2024 12:00:00 AM
Call Center Manager
- Godshall Recruiting
-
Duncan, SC
- Salary: $65K to $80K What is your perfect fit? Would you like a later start to the work day? Is a generous amount of PTO...
- 4/24/2024 12:00:00 AM
Contact Center Manager
- Stanford Federal Credit Union
-
Palo Alto, CA
- Job Description Job Description Member Care Team Manager Opportunity at Stanford Federal Credit Union! We’re on a missio...
- 4/23/2024 12:00:00 AM
Contact Center Manager I
- Wsfs Bank
-
Newark, DE
- Job Description WSFS Bank is currently seeking a Contact Center Manager I The Contact Center Manager I will provide lead...
- 4/23/2024 12:00:00 AM
Sr. Contact Center Manager
- Americor
-
- At Americor, we've assembled a team of like-minded individuals deeply committed to addressing the debt crisis in the Uni...
- 4/23/2024 12:00:00 AM
Contact Center Operations Manager
- Semmes Murphey Clinic
-
Memphis, TN
- Job Type Full-time Description Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neu...
- 4/21/2024 12:00:00 AM
About Utah
Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau.
Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$69,711 to $104,988
Most Popular Cities in Utah for Contact Center Quality Manager Jobs
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Pierre, SD
This includes the day-to-day supervision of non-exempt team members in a high quality/high productivity environment.
January 08, 2020
Contact Center Quality Manager in Champaign, IL
Gain a holistic view of quality - Enjoy powerful, at-the-ready quality dashboards to see team and individual progress in real time.
January 17, 2020
Contact Center Quality Manager in Fargo, ND
Contrary to popular thought, quality control and quality assurance are not one in the same.
January 28, 2020