Contact Center Quality Manager jobs in Vincennes, IN

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2020 Salary.com)

17 Contact Center Quality Manager jobs found in Vincennes, IN area

Vincennes is a city in and the county seat of Knox County, Indiana, United States. It is located on the lower Wabash River in the southwestern part of the state, nearly halfway between Evansville and Terre Haute. Founded in 1732 by French fur traders, notably, François-Marie Bissot, Sieur de Vincennes for whom the Fort was named, Vincennes is the oldest continually-inhabited European settlement in Indiana and one of the oldest settlements west of the Appalachians. According to the 2010 census, its population was 18,423, a decrease of 1.5% from 18,701 in 2000. Vincennes is the principal city o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$59,853 to $90,207
Vincennes, Indiana area prices
were up 1.3% from a year ago

Contact Center Quality Manager in West Palm Beach, FL
Assist (as appropriate) in the agent hiring process, including participating in interviews and supporting onboarding initiatives for new employees.
December 01, 2019
Collaborate with Contact Center leaders to define overall goals, desired outcomes, and objectives.
December 05, 2019
Act as process analyst by identifying efficiency gains driven by quality initiatives in the Contact Center.
December 07, 2019