Contact Center Quality Manager jobs in Worcester, MA
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Front Office Manager
- Contact Government Services, LLC
-
Worcester, MA
FULL_TIME
-
Front Office ManagerEmployment Type: Full-Time, ExperiencedDepartment: Litigation Support
CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in office management by providing managerial support and successfully interacting with clients or attorneys.
CGS brings motivated, highly skilled, and creative people together to solve government’s most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:- This is a high-level, high-visibility position which requires the candidate to be onsite 5 days per week.
- The individual must be prepared to closely interact with high-level staff to complete assignments with little oversight.
- The individual must be confident in their interactions and possess a professional demeanor and work ethic.
- The position plays a vital role in the day-to-day operations of the client. Only very experienced candidates very experienced candidates will be considered. This is not a position to grow into. The candidate must have proven, successful, long-term relevant experience to be considered.
- Schedule and coordinate Senior Management calls/meetings via Zoom, MS Teams, etc.
- Setup and initiate hybrid meetings
- Coordinate with IT to resolve equipment technical issues
- Make travel arrangements using the E2 application (training provided)
- Reconcile travel expenses for Senior Management using the E2 application
- Be available to make travel adjustments in the E2 application as needed after travel has commenced
- Answer and direct incoming calls to appropriate parties
- Coordinate site events with dignitaries as needed
- Coordinate scheduling with inside/outside parties
- Direct correspondence to appropriate parties
- Organize workload, processes, physical objects and spaces as needed
- Schedule appointments
- Communicate on behalf of Senior Management as needed
Qualifications:- At least four years of progressively more responsible supervisory and management experience, including proven capabilities and communication skills to successfully interact with clients or attorneys
- Experience interacting with the public via phone or the front desk
- Experience ordering and maintaining documents
- Exceptional phone etiquette
- Experience operating a multiline phone system
- Experience reviewing written text for typographical consistency, grammar and spelling.
- Experience or skill managing day-to-day operations of a high-level office
- Experience in office organization or non-specialized business operations
- Experience with MS Office Suite – PowerPoint, Word, Excel and Outlook
- Experience supervising and directing other office support staff as needed
- Ability to learn new applications
- Must be a self-starter, quick learner, resourceful and take initiative
- Exceptional oral and written communication skills are required
- Undergraduate degree required.
Ideally, you will also have:- Law degree, advanced technical certification, or other pertinent graduate degree preferred
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 25 Days Ago
Food Production Associates
- LSF QUALITY CONTROL CENTER LLC
-
Milford, MA
FULL_TIME
- We are set to move into our new facility in Milford very soon!_ And we are looking for motivated candidates to join our team._ The Production Associate is responsible for hands on operations in the pr...
- 5 Days Ago
Experienced Butcher/Meat Cutter
- LSF QUALITY CONTROL CENTER LLC
-
Milford, MA
FULL_TIME
- We are looking for a skilled Meat Cutter to join our Quality Control Center's Meat Department in Boston, MA. We are looking for someone with experience as a meat cutter or butcher.The Meat Cutter will...
- 9 Days Ago
Quality Manager
- Solvus Global
-
Leominster, MA
FULL_TIME
- Solvus Global is looking for a Quality Manager who wants to help our team execute and implement testing, inspections, and other various evaluation methods to ensure that Solvus Global’s products adher...
- 14 Days Ago
Quality Manager
- Impact Solutions Inc
-
Westborough, MA
FULL_TIME
- Responsibilities Understand customer needs and requirements to develop effective quality control processes Devise and review specifications for products or processes Set requirements for raw material ...
- 15 Days Ago
Quality Manager
- North Star Staffing Solutions
-
Westminster, MA
FULL_TIME
- Job DescriptionQuality Manager for Automotive CompanyPermanent NON-Temp PositionMINIMUM REQUIREMENTS$80,000 (DOE)Bach Degree in Engineering or Ind. MGT7 Years Exp Industrial Supervisory Experience in ...
- 1 Month Ago
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0 Contact Center Quality Manager jobs found in Worcester, MA area
Greeter
- Walmart
-
Worcester, MA
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Lead Generation Call Representative - MA
- Payroc
-
Foxboro, MA
- Job Description Lead Generation Call Representative Reports To Call Center Manager Job Purpose Payroc is looking to fill...
- 4/19/2024 12:00:00 AM
Customer Service Representative
- Sinch Weight Loss
-
Worcester, MA
- Job Description Job Description We are searching for a dynamic Nurture Specialist with a strong work ethic, a knack for ...
- 4/18/2024 12:00:00 AM
Lead Operations Customer Project Manager
- National Grid
-
Worcester, MA
- About us National Grid is hiring six Lead Operations Customer Project Managers in our NE Elec Operations organization. T...
- 4/18/2024 12:00:00 AM
Program Manager, Patient Support Services - Medical Billing Certification Req'd - Remote
- IQVIA, Inc.
-
Northborough, MA
- **The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirement...
- 4/18/2024 12:00:00 AM
Full time Customer Experience manager
- Michaels Stores
-
Grafton, MA
- Full time Customer Experience manager page is loaded **Full time Customer Experience manager** **Full time Customer Expe...
- 4/17/2024 12:00:00 AM
Contact Center Sales Manager
- Viking Cruises
-
Boston, MA
- Our Boston Contact Center is currently recruiting a **Contact Center Sales Manager** **Position Title: Contact Center Sa...
- 4/16/2024 12:00:00 AM
Program Manager - Call Center Patient Support Services - Remote
- IQVIA, Inc.
-
Northborough, MA
- **The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirement...
- 4/15/2024 12:00:00 AM
About Worcester, Massachusetts
Worcester has a total area of 38.6 square miles (100 km2), 37.6 square miles (97 km2) of land and 1.0 square mile (2.6 km2) (roughly 2.59%) of water. Worcester is bordered by the towns of Auburn, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, and West Boylston.
Worcester is known as the Heart of the Commonwealth, because of its proximity to the center of Massachusetts. The city is about 40 miles (64 km) west of Boston, 50 miles (80 km) east of Springfield, and 38 miles (61 km) northwest of Providence, Rhode Island.
The Blackstone River forms in the center of Worcester by the conflue...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$77,335 to $116,469
Worcester, Massachusetts area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020