Contact Center Representative - Inbound jobs in Boston, MA
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
Multi-Channel Contact Center Representative I
- ssctech
-
Quincy, MA
FULL_TIME
- SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services. Job Description Job Title: Multi-Channel Contact Center Representative Locations: Hybrid | Quincy, MA Remote | Connecticut, Massachusetts, Maine, Missouri, Tennessee, Virginia Schedules range from 8am - 8pm EST. Get To Know The Team: SS&C Technology is a leading provider of retirement planning and financial services, committed to empowering individuals to secure their financial future. We are currently seeking a highly skilled Multi-Channel Contact Center Representative with a specialization in Plan Help and Plan Sponsors. This role requires expertise in processing inbound and outbound calls related to both business discussions and personal 401k matters within our Contact Center environment. Why You Will Love It Here! Flexibility: Hybrid and Remote Work Models & a Business Casual Dress Code, including jeans Your Future: 401k matching program, professional development, and tuition reimbursement available Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Diversity & Inclusion: Committed to welcoming, celebrating and thriving on diversity Training: Hands-on, team-customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: As a Multi-Channel Contact Center Representative at SS&C, you will play a pivotal role in delivering exceptional service to our clients through inbound and outbound calls. Your key responsibilities will include: Inbound call processing: Handle incoming calls from clients with a focus on providing assistance related to Plan Help and Plan Sponsors. Outbound call processing: Initiate outbound calls to address business discussions and personal 401k matters, ensuring a proactive and client-focused approach. Quality review of transactions: Meticulously review transactions for precision and accuracy, recognizing the vital importance of accuracy in this role. Client engagement: Provide specialized assistance in handling Plan Sponsor-related inquiries, both in business discussions and personal 401k matters. Interdepartmental collaboration: Actively liaise with other departments to resolve problems, address inquiries, and provide comprehensive support. Cross-functional training: Actively participate in cross-training initiatives across various departments to broaden your knowledge and skill set. What You Will Bring: To excel in this position, you should possess the following qualifications and competencies: Exceptional communication skills, encompassing both verbal and written communication. Proficiency in computer navigation and typing, with a minimum typing speed of 40 words per minute and a high degree of accuracy. Comprehensive knowledge of retirement plans and account details. Strong organizational skills with the ability to prioritize tasks and consistently meet established deadlines. Proficiency in research, analytical thinking, and problem resolution. An unwavering commitment to precision and attention to detail. High School Diploma or equivalent required Demonstrated ability to meet deadlines, remain adaptable and flexible with change. Self-motivation with demonstrated ability to work and collaborate in a virtual environment. Demonstrated ability to meet deadlines, remain adaptable and flexible with change. Excellent active listening skills to address and resolve customer inquiries empathetically and efficiently. If you are a motivated and adaptable professional who is passionate about delivering outstanding customer service and aspires to advance your career in the financial services industry, we encourage you to apply through our careers page on the corporate website at www.ssctech.com/careers. #LI-JW3 #LI-HYBRID #LI-REMOTE Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
- 10 Days Ago
Contact Center Representative (between 32-40 hours)
- Naveo Credit Union
-
Cambridge, MA
FULL_TIME
- Description About us:Naveo is a not-for-profit financial institution (with locations in Somerville and Cambridge) focused on serving our members as partners, guiding them towards their financial goals...
- 1 Month Ago
Registered Nurse - Contact Center (FT)
- East Boston Neighborhood Health Center
-
Revere, MA
FULL_TIME
- Registered NurseFull-TimeRevere, MA$10,000 sign-on bonus for new full-time hires!The RN in the Contact Center provides nursing care primarily through telephone triage and consultation. She/he follows ...
- 10 Days Ago
Supervisor, Contact Center
- Massachusetts General Hospital(MGH)
-
Somerville, MA
FULL_TIME
- Supervisor, Contact Center - (3284067) General Summary Are you interested in helping Mass General advance its mission to provide best-in-class patient-centered care? Do you enjoy a fast-paced environm...
- 15 Days Ago
Contact Center Specialist I
- Northern Bank
-
Woburn, MA
FULL_TIME
- The Contact Center Specialist I is responsible for utilizing their advanced knowledge and technical skills to resolve inquiries effectively and efficiently, relative to the Bank’s products and service...
- 22 Days Ago
Contact Lens Associate
- Medical Eyeglass Center
-
Somerville, MA
FULL_TIME
- Medical Eyeglass Center is looking for a highly motivated, organized and collaborative team player to manage the contact lens business within our six Atrius Health specialty contact lens locations. Th...
- 1 Month Ago
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0 Contact Center Representative - Inbound jobs found in Boston, MA area
Client Service Representative - June Start
- MFS Investment Management
-
Boston, MA
- At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better...
- 4/18/2024 12:00:00 AM
Part Time Member Service Representative II
- Mass Bay Credit Union
-
Boston, MA
- Primary Function: Under the supervision of the Supervisor and the Department Manager, provides a consistently high level...
- 4/18/2024 12:00:00 AM
Nutrition Call Center Coordinator
- Massachusetts General Hospital
-
Boston, MA
- General Overview Works under the direction of the Manager of Patient Menu and Data Systems. Answers the 4FOOD phone line...
- 4/18/2024 12:00:00 AM
Nutrition Call Center Coordinator
- Partners Healthcare System
-
Boston, MA
- General Overview Works under the direction of the Manager of Patient Menu and Data Systems. Answers the 4FOOD phone line...
- 4/18/2024 12:00:00 AM
BWPO New Patient Access Coordinator
- Partners Healthcare System
-
Boston, MA
- GENERAL SUMMARY/ OVERVIEW STATEMENT: Brigham and Women's Hospital is committed to putting every patient first. Every emp...
- 4/18/2024 12:00:00 AM
Patient Service Representative, Patient Family Relations
- Partners Healthcare System
-
Boston, MA
- What does a Patient Service Representative do? The mission of the Center for Patients and Families is to serve as a liai...
- 4/18/2024 12:00:00 AM
Customer Service Specialist - Floater - 28981
- Exela Technologies
-
Boston, MA
- Job Description Job Description Job description Why Exela? Help us revolutionize the way that business around the world ...
- 4/17/2024 12:00:00 AM
Director of Telecommunications
- CATALDO AMBULANCE
-
Malden, MA
- Job Description Job Description Title: Director of Communications Status: Full Time Department: Communications FLSA Clas...
- 4/15/2024 12:00:00 AM
About Boston, Massachusetts
Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline.
Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$37,243 to $48,936
Boston, Massachusetts area prices
were up 2.5% from a year ago
were up 2.5% from a year ago