Contact Center Representative - Inbound jobs in Chattanooga, TN

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Representative - Inbound jobs

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Contact Center Representative
  • Jackson Hewitt - 3562
  • Cleveland, TN FULL_TIME
  • At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here.

    Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

    What you'll do here:
    • Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued. 
    • Present a professional, courteous, and confident demeanor via verbal and/or written communications.
    • Take ownership in assisting, researching, resolving, or escalating customer issues. 
    • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
    • Diligently and accurately document customer records and cases. 
    • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed. 
    • Make sales or recommendations for products or services that may better suit client needs. 
    • Utilize software, databases, scripts, and tools appropriately. 
    • Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion. 
    Skills you'll bring for success:
    • 1 - 3 years previous call center experience
    • High School Diploma/GED or equivalent related business experience preferred
    • Strong written and verbal communication skills
    • Great active listening skills
    • Exceptional interpersonal and rapport building skills
    • Patient and empathetic attitude
    • Strong time management and organizational skills
    • Comfortable working in a fast-paced environment
    • Computer literacy, ability to learn new technologies
    • Phone skills, including familiarity with complex or multi-line phone systems
    • Ability to learn in-depth knowledge of JH’s products and/or services
  • 2 Months Ago
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Customer Service Representative - Contact Center
  • HomeServe
  • Chattanooga, TN FULL_TIME
  • We are looking for agents able to start training in July. Company Overview: HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified a...
  • Just Posted
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Xfinity Inbound Sales and Services Representative
  • Comcast
  • Chattanooga, TN FULL_TIME
  • Comcast is currently hiring for remote Inbound Sales and Services Representative and we want you to join our team today! We offer benefits to employees on their first day of employment. Training and d...
  • 14 Days Ago
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Inbound Sales Representative - Training to start in June
  • HomeServe
  • Chattanooga, TN FULL_TIME
  • We are looking for agents able to start training in June. Company Overview:HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as...
  • Just Posted
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Call Center Representative
  • Metro Plumbing Heating and Air
  • Chattanooga, TN FULL_TIME
  • Are you tired of your dead-end job with no purpose - of just being a number? What skills and gifts are you currently not utilizing? Do you enjoy interacting with people? Have you ever been called a ch...
  • 4 Days Ago
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Sales Representative
  • PATTERSONS HOME APPLIANCE CENTER
  • Chattanooga, TN FULL_TIME
  • PATTERSONS HOME APPLIANCE CENTER JOB TITLE: SALES REPRESENTATIVE Pattersons Inc is an Equal Opportunity Employer. Pattersons Inc. does not discriminate based on race, religion, color, sex, gender iden...
  • 13 Days Ago
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0 Contact Center Representative - Inbound jobs found in Chattanooga, TN area

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Patient Service Representative
  • HCA
  • Chattanooga, TN
  • Introduction Do you want to join an organization that invests in you as a(an) Patient Service Representative? At Parkrid...
  • 4/19/2024 12:00:00 AM
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Customer Service Coordinator - Work From Home>
  • The Auctus Group LLC
  • Hixson, TN
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401K match - As a Customer...
  • 4/19/2024 12:00:00 AM
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Customer Service Coordinator - Work From Home>
  • The Auctus Group LLC
  • Ooltewah, TN
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401K match - As a Customer...
  • 4/19/2024 12:00:00 AM
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Call Center Customer Service Rep - start 3/21/2022
  • MultiPlan, Inc.
  • Chattanooga, TN
  • Call Center Customer Service Rep - start 3/21/2022 in Chattanooga, TN at MultiPlan Location * **Location:** **Experience...
  • 4/19/2024 12:00:00 AM
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Customer Service Coordinator - Work From Home>
  • The Auctus Group LLC
  • Ringgold, GA
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401K match - As a Customer...
  • 4/19/2024 12:00:00 AM
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Customer Support (Equipment Provided) - Chattanooga, TN
  • Concentrix Corporation
  • Chattanooga, TN
  • **Welcome to Concentrix! Please select your location so you can see relevant content for your country.** Careers **Custo...
  • 4/17/2024 12:00:00 AM
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Customer Care Advisor (Equipment Provided) - Chattanooga, TN Chattanooga, Tennessee Job Type: Contact Center
  • Concentrix Corporation
  • Chattanooga, TN
  • **Welcome to Concentrix! Please select your location so you can see relevant content for your country.** Careers **Custo...
  • 4/16/2024 12:00:00 AM
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4
Remote Customer Service Representative - Tennessee
  • 4Patriots
  • Chattanooga, TN
  • 4Patriots, LLC, is a fast-growing, nationally recognized direct-to-consumer brand focused on offering high-quality produ...
  • 4/15/2024 12:00:00 AM
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About Chattanooga, Tennessee

According to the United States Census Bureau, the city has a total area of 144.6 square miles (374.4 km2), of which 137.1 square miles (355.2 km2) are land and 7.4 square miles (19.2 km2), or 5.12%, are water. The most prominent natural features in and around Chattanooga are the Tennessee River and the surrounding mountains. The city is nestled between the southwestern Ridge-and-valley Appalachians and the foot of Walden's Ridge; the river separates the ridge from the western side of downtown. Several miles east, the city is bisected by Missionary Ridge. The Tennessee River is impounded by th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$30,200 to $39,681
Chattanooga, Tennessee area prices
were up 1.3% from a year ago
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