Contact Center Representative - Inbound jobs in Chesapeake, VA

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Export Contact Center Representative
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role:

    The Export Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communication includes creation and maintenance of bookings as well as export documentation enquiries.

    Main Tasks:

    • Answers incoming customer calls and emails and acts as a concierge to guide the customer through its experience with ZIM.
    • Creates and modifies export bookings based on customer needs and availability as determined through consultation with the booking tool.
    • Coordinates solutions to documentation issues for customers.
    • Requires fielding a large volume of incoming calls from ZIM's client base while maintaining a professional and courteous demeanor
    • Makes necessary outgoing calls when required to follow up on outstanding issues.
    • Performs various miscellaneous customer requests.
    • Assists with special projects aimed at improving efficiency and customer outcomes.
    • Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines
    • Any other duties as assigned.

    Requirements:

    • High school diploma or general education degree (GED);
    • One year related experience and/or training in a service related industry; or equivalent combination of education and experience.
    • Excellent Soft skills
    • Previous call center experience preferred.

    Function:
    Countries & Business Development

    Publish in Internal Career Page:
    No
  • 1 Month Ago

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Contact Center Representative- 100% Remote
  • Tivly
  • Norfolk, VA FULL_TIME
  • DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
  • Just Posted

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Import Contact Center Representative - LP
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Import Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 12 Days Ago

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Supervisor, Contact Center
  • Canon Info Technology Services
  • Chesapeake, VA OTHER
  • OverviewCanon ITS is searching for a Contact Center Supervisor to join our team of professionals. The right candidate will have exceptional customer service skills, strong leadership abilities, excell...
  • 20 Days Ago

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Export Contact Center Manager
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose To manage the daily activities of the Export Contact Center which handles all incoming phone and email communications from customers. The Manager also monitors performance and provides on...
  • 23 Days Ago

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Supervisor, Contact Center
  • Canon Virginia, Inc
  • Chesapeake, VA FULL_TIME
  • Supervisor, Contact Center Location US-VA-Chesapeake Company Canon Info Technology Services Requisition ID 28787 Category Customer Service/Support Position Type Full-Time Overview Supervise contact ce...
  • 7 Days Ago

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0 Contact Center Representative - Inbound jobs found in Chesapeake, VA area

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Part-Time Sales Agent $18 Hourly (Norfolk Call Center Weekends)
  • Life Protect 24/7
  • Norfolk, VA
  • Job Description Job Description Is your mission helping others? Are you passionate about sales? If this sounds like you,...
  • 3/28/2024 12:00:00 AM

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Virtual Call Center Customer Experience Associate
  • Cox Enterprises, Inc
  • Chesapeake, VA
  • **Virtual Call Center Customer Experience Associate** **Primary Location:** 1341 Crossways Blvd , Chesapeake , VA , US *...
  • 3/28/2024 12:00:00 AM

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Service Desk Operations Manager
  • ePlus inc.
  • Virginia Beach, VA
  • Overview: As a Service Desk Operations Manager, you will be responsible for the strategic direction and leadership for t...
  • 3/28/2024 12:00:00 AM

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FT Manager Customer Service (H)
  • Food Lion
  • Portsmouth, VA
  • Address: USA-VA-Portsmouth-3539 Airline Blvd. Store Code: Store 02659 Managers (2716863) Food Lion has been providing an...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Getem Services
  • Norfolk, VA
  • Job Description Job Description CSR (Customer Service Representative) Long-Term/Ongoing Handle various incoming and outg...
  • 3/26/2024 12:00:00 AM

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Customer Care Representative
  • Elizabeth River Crossings OpCo, LLC
  • Portsmouth, VA
  • ERC covers the commuting cost of tolls at the Elizabeth River Tunnels for our employees. ERC is currently offering a hyb...
  • 3/26/2024 12:00:00 AM

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Client Service Administrator
  • Advisor Employee Services
  • Virginia Beach, VA
  • Client Service Administrator Are you looking for an opportunity to utilize superior client service skills and work one-o...
  • 3/25/2024 12:00:00 AM

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Contact Center Representative- 100% Remote
  • Tivly
  • Chesapeake, VA
  • Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
  • 3/24/2024 12:00:00 AM

Chesapeake is an independent city in the Commonwealth of Virginia. As of the 2010 census, the population was 222,209; in 2013, the population was estimated to be 232,977, making it the third-most populous city in Virginia. Chesapeake is included in the Virginia Beach–Norfolk–Newport News, VA–NC MSA. One of the cities in the South Hampton Roads, Chesapeake was organized in 1963 by voter referendums approving the political consolidation of the city of South Norfolk with the remnants of the former Norfolk County, which dated to 1691. (Much of the territory of the county had been annexed by other...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$31,178 to $40,964
Chesapeake, Virginia area prices
were up 1.2% from a year ago