Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
ABOUT US
Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted top places to work for five consecutive years from 2019 to 2023! We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every employee makes a difference, and together we impact the lives of our members and the communities that we serve.
Joining our team has its perks:
POSITION PURPOSE
Responsible for promptly handling inbound telephone and/or electronic member interactions to the Member Services Contact Center via SMS, chat, etc. Delivering excellent Member Service in accordance to the Credit Union's Member Service standards. Ensuring that every interaction is properly identified, and each inquiry is handled accurately with the aim of first call resolution. Educating and promoting Credit Union products and services, and supporting all functions within the Contact Center.
Note: This is not a remote position.
ESSENTIAL FUNCTIONS & BASIC DUTIES
QUALIFICATIONS
Education/Certification:
High School Graduate or equivalent.
Required Knowledge:
General knowledge of Credit Union policies and procedures.
Basic understanding of loans, payment processing, and interest rates.
Experience Required:
A minimum of one year experience in Member Service at a full-service financial institution or Contact Center.
Skills/Abilities:
Excellent communication and public relations skills.
Ability to work well under pressure.
Ability to use a personal computer and related software applications including internet browsers, Microsoft Word, and/or Excel.
Solid math skills and bookkeeping abilities.
Clear All
0 Contact Center Representative - Inbound jobs found in Cincinnati, OH area