Contact Center Representative - Inbound jobs in Gary, IN

The Ed Napleton Automotive Group is looking for our next Call Center- Automotive BDC Representative.

This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton’s Midwest BDC Call Center, located in Merrillville, IN, the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50 dealerships throughout eight states. Our strength comes from the more than 3,500 employees nationwide.

What We Offer:

• Competitive pay with $750 per week minimum guaranteed in your first month
• Medical, Dental, and Vision Insurance
• 401K and additional benefits
• Accrued Vacation Time
• Paid Training
• Discounts on products, services, and vehicles
• Growth Opportunities

Job Responsibilities:

• Must be willing to work some nights and weekends
• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
• Answer customer internet inquires by via email, phone, and text
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction

Job Requirements:

• Excellent computer skills- required
• Knowledgeable to call center environment- preferred
• Automotive experience- preferred
• Able to communicate persuasively with customers to set appointments- required
• Weekend and evening availability, as schedules include some evenings and weekends- required
• Willingness to undergo a background check- required

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.