Contact Center Representative - Inbound jobs in Jackson, MS

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Representative - Inbound jobs

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Contact Center Representative
  • Jackson Hewitt - 1689
  • Brandon, MS FULL_TIME
  • At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.
    Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
     
    What you’ll do here:
    The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems.
    • Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued. 
    • Present a professional, courteous, and confident demeanor via verbal and/or written communications.
    • Take ownership in assisting, researching, resolving, or escalating customer issues. 
    • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
    • Diligently and accurately document customer records and cases. 
    • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed. 
    • Make sales or recommendations for products or services that may better suit client needs. 
    • Utilize software, databases, scripts, and tools appropriately. 
    • Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion. 
     
    Skills you’ll bring for success:
    • 1 - 3 years previous call center experience
    • High School Diploma/GED or equivalent related business experience preferred
    • Strong written and verbal communication skills
    • Great active listening skills
    • Exceptional interpersonal and rapport building skills
    • Patient and empathetic attitude
    • Strong time management and organizational skills
    • Comfortable working in a fast-paced environment
    • Computer literacy, ability to learn new technologies
    • Phone skills, including familiarity with complex or multi-line phone systems
    • Ability to learn in-depth knowledge of JH’s products and/or services
  • 2 Months Ago
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Xfinity Inbound Sales and Services Representative
  • Comcast
  • Jackson, MS FULL_TIME
  • Comcast is currently hiring for remote Inbound Sales and Services Representative and we want you to join our team today! We offer benefits to employees on their first day of employment. Training and d...
  • 12 Days Ago
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Account Representative
  • The Blood Center
  • Jackson, MS FULL_TIME
  • Account Representative (FT - Mississippi) The Blood Center is now interviewing for a full-time position in sales and marketing to recruit in Mississippi (Hancock, Harrison and Jackson County). We are ...
  • 11 Days Ago
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Call Center Representative (FT)
  • Dope Doctors
  • Jackson, MS FULL_TIME
  • About the Job:We are looking for an Enthusiastic Call Center Representative who combines excellent customer service and multitasking skills, with the ability to work both independently and as a part o...
  • 1 Month Ago
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Patient Access Representative 1 - Call Center
  • St Dominic-Jackson Memorial Hospital
  • Jackson, MS OTHER
  • Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experien...
  • 10 Days Ago
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PRN -Patient Access Representative 1 - Call Center
  • St Dominic-Jackson Memorial Hospital
  • Jackson, MS OTHER
  • Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experien...
  • 10 Days Ago
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0 Contact Center Representative - Inbound jobs found in Jackson, MS area

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MULTIMEDIA JOURNALIST - WLBT
  • Gray Television
  • Jackson, MS
  • About Gray Television: Gray Television is a leading media company that owns and operates high-quality stations in 113 te...
  • 4/16/2024 12:00:00 AM
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Patient Financial Services Coordinator III - Hospital Billing
  • University of Mississippi Medical Center
  • Clinton, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/14/2024 12:00:00 AM
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Medical Office Assistant - Transplant Clinic
  • University of Mississippi Medical Center
  • Jackson, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/14/2024 12:00:00 AM
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RN I Inpatient-Surgical Intensive Care Unit-SICU-Full Time/Part Time
  • University of Mississippi Medical Center
  • Jackson, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/14/2024 12:00:00 AM
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*REMOTE GA* Property & Casualty Licensed Insurance Rep (Remote) – (English or Bilingual Spanish)
  • Concentrix
  • Jackson, MS
  • Job Title: *REMOTE GA* Property & Casualty Licensed Insurance Rep (Remote) (English or Bilingual Spanish) Job Descriptio...
  • 4/13/2024 12:00:00 AM
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Accountant I - Treasury Management Processing
  • University of Mississippi Medical Center
  • Jackson, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/13/2024 12:00:00 AM
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RN I-PRN - General Pediatric Unit-4 C
  • University of Mississippi Medical Center
  • Jackson, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/12/2024 12:00:00 AM
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RN I - Inpatient-Obstetrics Receiving-Women's Urgent Care
  • University of Mississippi Medical Center
  • Jackson, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/12/2024 12:00:00 AM
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About Jackson, Mississippi

Jackson is located primarily in northeastern Hinds County, with small portions in Madison and Rankin counties. The Pearl River forms most of the eastern border of the city. A small portion of the city containing Tougaloo College lies in Madison County, bounded on the west by Interstate 220 and on the east by U.S. Route 51 and Interstate 55. An unconnected section of the city surrounds Jackson–Evers International Airport in Rankin County. In the 2010 census, only 622 of the city's residents lived in Madison County, and only 1 lived within the city limits in Rankin County. The city is bordered t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$29,536 to $38,808
Jackson, Mississippi area prices
were up 1.2% from a year ago
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