Contact Center Representative - Inbound jobs in Lansing, MI

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • THE DART BANK
  • Holt, MI OTHER
  • Job Details

    Level:    Entry
    Job Location:    Delhi Office - Holt, MI
    Position Type:    Full Time
    Education Level:    High School
    Salary Range:    Undisclosed
    Job Shift:    Day
    Job Category:    Banking

    Description

    JOB DESCRIPTION

    CONTACT CENTER REPRESENTATIVE

               

     

    JOB SUMMARY: 

    Performs a wide variety of activities in the Contact Center.  Engages with customers in a blended virtual environment consisting of telephone, interactive video, web chat, secure mail and online banking interactions. Works with a quick and efficient pace with a primary focus of delivering exceptional customer service virtually.  Possesses extensive knowledge of bank products and services in an effort to identify customer needs and makes referrals and sales as appropriate. 

     

    JOB DUTIES: 

    1. Process transactions in a non-traditional teller environment while offering excellent service using various forms of digital interaction. Transactions may include withdrawals, deposits & payments

    2. Support and service new and existing customers using various forms of digital interaction, phone calls and e-mails, to ensure delivery of consistent, prompt, and professional customer experience

    3. Answers incoming calls to the bank, transferring to other departments/employees only when necessary

    4. Resolves customer issues efficiently and professionally with knowledge of all products, services and software

    5. Looks for and suggests additional contact methods for customers in order to deliver exceptional customer service

    6. Looks beyond the initial contact question to gain in-depth detailed understanding of each customer’s needs and refers bank products and services

    7. Responsible for attaining monthly sales goals

    8. Responsible for timely responses to incoming emails to the general bank email address

    9. Responsible for handling online banking chats

    10. Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act

    11. Other duties as assigned by the Team Lead and Office Managers

     

    ESSENTIAL FUNCTIONS:

    1. Use of hands

    2. Vision

    3. Communicate verbally

     

    JOB SPECIFICATIONS:

    Education: High School Diploma or equivalent

    Skills:            

    • Ability to interact with customers in a warm and caring manner

    • Ability to perform simple arithmetic operations

    • Ability to sincerely listen to and meet the needs and respond in a fast paced and changing environment

    • Ability to learn/adapt to technologies and operations

    • Ability to interact over video

    Experience:   Customer service experience, 1 year banking experience preferred.

                                       

    ACCURACY AND ACCOUNTABILITY:

    Measured by customer satisfaction and the timely processing of assigned duties

     

    SUPERVISED BY:

    Contact Center Manager

     

    SUPERVISES:

    None

    Qualifications


    Dart Bank is a community bank, serving our community since 1925.  We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people.  Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives.  Dart Bank. For What Matters Most.

     

    We offer:

    • Medical Benefits

    • Dental

    • Vision

    • 401(K) Employee Stock Ownership Plan

    • Paid vacation & sick time

    • Flexible scheduling

    • Employee Assistance Program

    • Dart Bank University

     

    At Dart Bank you can expect to be surrounded by a team that will support you and invest in your growth in a quick-paced work environment where we deliver exceptional customer service.  We are a local business that cares about our employees and our community.

     

    Dart Bank is committed to providing equal opportunity in employment, maintaining a diverse workforce, and prohibiting all forms of unlawful discrimination and harassment. 

     

    All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti-discrimination laws.  The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate non-discriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, “Protected Class”). 

     

  • 8 Days Ago

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Senior Member Services Representative-Contact Center
  • LAFCU
  • Lansing, MI FULL_TIME
  • Provides thorough and accurate member service through opening accounts, loan services and other related functions that meet the needs of the member and LAFCU by performing the following duties.
  • 21 Days Ago

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CALL CENTER INBOUND - APRIL start date
  • Spherion - Southwest, MI
  • Lansing, MI FULL_TIME
  • Salary: $19 per hour none Reference: S_148820 Our Sales Excursion Expert is an integral part of our contact center team and will focus on maximizing all incoming sales opportunities. Exceptional sales...
  • 22 Days Ago

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Legislative Aide/Policy Services
  • Office of State Representative Phil Skaggs
  • Lansing, MI FULL_TIME
  • Description The Legislative Aide/Policy Services performs research and assists with the development of legislation to help the Member accomplish their legislative agenda. The ideal candidate is famili...
  • 4 Days Ago

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Call Center - Customer Service Representative
  • Spherion Staffing
  • East Lansing, MI FULL_TIME
  • Company DescriptionSpherion Staffing is currently looking for 50 CSR's to handle inbound customer calls. The Ideal candidate must be an energetic customer service representatives with a desire work in...
  • 14 Days Ago

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3rd shift Call Center Representative
  • Qualified Staffing
  • Owosso, MI FULL_TIME
  • Customer Service Representative Shift: 1st and 3rd Location: Owosso, MI Payrate: $13.00 during training, pay evaluation at 90 days with chances to earn commissions after training. Do you have experien...
  • 27 Days Ago

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0 Contact Center Representative - Inbound jobs found in Lansing, MI area

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Guest Service Manager
  • Concord Hospitality
  • Lansing, MI
  • Description We are hiring a Guest Service Manager Pay Scale: $45,000-$49,000 We are looking for associates and Leaders t...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Remote (Ultimate Medical Academy Grads Only)
  • Concentrix
  • Lansing, MI
  • Job Title: Customer Service Representative - Remote (Ultimate Medical Academy Grads Only) Job Description This requisiti...
  • 3/27/2024 12:00:00 AM

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Customer Care Representative
  • Strykermeded
  • Lansing, MI
  • **Customer Care Representative** **Remote** **COVID-19 vaccination requirements** Stryker is driven to work together wit...
  • 3/27/2024 12:00:00 AM

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Licensed Property & Casualty Insurance Agent (Remote) – (English or Bilingual Spanish)
  • Concentrix
  • Lansing, MI
  • Job Title: Licensed Property & Casualty Insurance Agent (Remote) (English or Bilingual Spanish) Job Description ****Must...
  • 3/27/2024 12:00:00 AM

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Data Center Mechanical Technical Program Manager
  • CBRE
  • Lansing, MI
  • Data Center Mechanical Technical Program Manager Job ID 159861 Posted 20-Mar-2024 Service line GWS Segment Role type Ful...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative- Lansing Area- 5901
  • Checkngo
  • Lansing, MI
  • **Job Description:** **Customer Service Representative Check n Go/Allied Cash Advance** **Overview of Role and Key Accou...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative - Howell
  • Tangeroutletcanada
  • Howell, MI
  • ** Customer Service Representative - Howell** **Job Category****:** Field **Requisition Number****:** CUSTO002393 Showin...
  • 3/25/2024 12:00:00 AM

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Service Advisor
  • Williams Auto World
  • Lansing, MI
  • Job Description Job Description Williams AutoWork is looking for a highly motivated individual who is a team player that...
  • 3/24/2024 12:00:00 AM

Lansing /ˈlænsɪŋ/ is the capital of the U.S. state of Michigan. It is mostly in Ingham County, although portions of the city extend west into Eaton County and north into Clinton County. The 2010 Census placed the city's population at 114,297, making it the fifth largest city in Michigan. The population of its Metropolitan Statistical Area (MSA) was 464,036, while the even larger Combined Statistical Area (CSA) population, which includes Shiawassee County, was 534,684. It was named the new state capital of Michigan in 1847, ten years after Michigan became a state. The Lansing metropolitan area,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$32,093 to $42,166
Lansing, Michigan area prices
were up 1.3% from a year ago