Contact Center Representative - Inbound jobs in Newark, OH

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Golf Galaxy GolfWorks, Inc
  • Newark, OH PART_TIME,FULL_TIME
  • Primary Purpose:

    The Contact Center Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products, services and programs as well as communicating effectively with team members within the Contact Center and throughout the company.

    Essential Functions and Responsibilities:

    a. Regularly assist customers at all customer levels by processing orders, answering technical questions and solving customer issues that may be received by telephone, email, the company website, the company voice mail and social media sites.

    b. Regularly read Company reviews and contact customers by telephone, email or social media sites regarding orders and/or issues.

    c. Process customer requests, order changes, tracers and replacement orders.

    d. File claims for damaged or lost packages with shipping vendors.

    e. Regularly follow proper procedures for up/cross selling, participate in sales contests and reach goals set by Contact Center Manager.

    f. Provide timely feedback to the Contact Center Manager regarding service failures or customer concerns.

    Job Types: Full-time, Part-time

    Pay: From $15.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • AD&D insurance
    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Flexible schedule
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday

    Supplemental pay types:

    • Bonus opportunities
    • Commission pay

    Work Location: In person

  • 2 Days Ago

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Contact Center Representative
  • MRA Recruiting Services
  • Dublin, OH FULL_TIME
  • Job Title: Contact Center RepresentativeCompany: BMI Federal Credit UnionLocation: Dublin, OHPay: $17.00 - $20.50Schedule: 40 hours per week. Flexibility required to cover weekday shifts between 7:30 ...
  • 1 Month Ago

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Contact Center Sales Representative R17169
  • TruGreen
  • Columbus, OH FULL_TIME
  • RESPONSIBILITIES: As a TruGreen Contact Center Sales Consultant, you can use your people skills to help new and existing customers find the right lawn care maintenance plans, by receiving inbound and ...
  • 6 Days Ago

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Inside Sales Contact Center Representative-Columbus OH
  • Improveit Home Remodeling
  • Columbus, OH FULL_TIME
  • Inside Sales Contact Center RepresentativeImproveit Home Remodeling has been a trusted name in the home improvement industry for over 35 years. We are dedicated to enhancing the lives of homeowners by...
  • 18 Days Ago

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CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVE - EVENING SHIFT!
  • Corporate Logo
  • Hilliard, OH FULL_TIME
  • MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000 selection of premier computer products and the most knowl...
  • 1 Month Ago

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Contact Center Team Lead
  • Honda North America
  • Marysville, OH FULL_TIME
  • American Honda Motor Co Description Contact Center Team Lead Location: Honda Heritage Center (HHC) Marysville, Ohio (remote)Level: EX 2 What Makes a Honda, is Who makes a Honda Honda has a clear visio...
  • 2 Days Ago

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0 Contact Center Representative - Inbound jobs found in Newark, OH area

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Coordinator, Customer Care
  • Ascena Retail Group
  • Pataskala, OH
  • Coordinator, Customer Care page is loaded **Coordinator, Customer Care** **Coordinator, Customer Care** locationsAscena ...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative Second Shift
  • Planet Fitness
  • Columbus, OH
  • Job Summary This job is full time and will require you work one weekend day. Shift are 12p-8pm, 2pm to 10pm and/or, 3pm-...
  • 3/27/2024 12:00:00 AM

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Customer Experience Lead - Remote
  • Kellermeyer Bergensons Services
  • Columbus, OH
  • Job Title: Customer Experience Lead Department: Exterior Location: Remote-U.S. FLSA Classification: Non-Exempt Reports t...
  • 3/26/2024 12:00:00 AM

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Customer Experience Agent (Evening/Remote)
  • BrightView Holdings, Inc.
  • New Albany, OH
  • ** Customer Experience Agent (Evening/Remote)** Customer Service New Albany, OH **Description** *Position at BrightView ...
  • 3/26/2024 12:00:00 AM

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Customer Experience Agent (REMOTE)
  • BrightView Holdings, Inc.
  • New Albany, OH
  • ** Customer Experience Agent (REMOTE)** Customer Service New Albany, OH **Description** *Position at BrightView Enterpri...
  • 3/26/2024 12:00:00 AM

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Account Manager
  • CAI
  • Cleveland, OH
  • Account Manager Req number: R2191 Employment type: Full time Worksite flexibility: Onsite Job Summary We are looking for...
  • 3/25/2024 12:00:00 AM

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Senior Director, Veterinary Services
  • ASPCA
  • Columbus, OH
  • Please make sure to attach your resume to complete your application. Summary: Are you a dedicated shelter veterinarian p...
  • 3/25/2024 12:00:00 AM

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Customer Experience Lead - Remote
  • KBS
  • Columbus, OH
  • Job Title: Customer Experience Lead Department: Exterior Location: Remote- U.S. FLSA Classification: Non-Exempt Reports ...
  • 3/24/2024 12:00:00 AM

Newark is a city in and the county seat of Licking County, Ohio, United States, 33 miles (53 km) east of Columbus, at the junction of the forks of the Licking River. The estimated population was 49,423 at the 2017 census, which makes it the 16th largest city in Ohio. It is the site of much of the Newark Earthworks, a major ancient complex built by the Hopewell culture. The Great Circle portion and additional burial mounds are located in the neighboring city of Heath, Ohio. This complex has been designated as a National Historic Landmark and is operated as a state park by the Ohio History Conne...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$32,354 to $42,509
Newark, Ohio area prices
were up 1.3% from a year ago