Contact Center Representative - Inbound jobs in Saint George, UT

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Trainer
  • Nevada Health Centers, Inc.
  • Las Vegas, NV OTHER
  • Overview

    Are you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you!

    At Nevada Health Centers, we look for people who will embrace our vision of excellent service. Who have the desire to serve and make a difference in our communities. We value as an organization diversity and inclusion.

     

    Established in 1977, Nevada Health Centers is the largest provider of primary care for the uninsured, underinsured, and geographically isolated, with 17 health centers, three mobile health programs, and seven Women, Infants, and Children offices. Our mission: To provide access to quality healthcare services throughout Nevada. Our vision: To create an integrated, provider-led healthcare system that supports the delivery of safe, effective, quality-based primary care to all Nevadans.

    Qualifications

    • Bilingual in English/Spanish required
    • At least 3 years of experience in a contact center environment is
    • At least two years of experience in a position with training responsibilities preferred, preferably in a contact center/healthcare setting
    • Knowledge of medical terminology
    • Exceptional customer service leadership skills
    • Detail oriented and ability to handle multiple and shifting priorities
    • Process oriented and the ability to evaluate, design and implement efficient and effective processes
    • Excellent written and verbal English and Spanish communication and interpersonal skills
    • Ability to manage and prioritize multiple tasks in multi-disciplinary environment
    • Creative, independent team player capable of working within an organizational structure
    • Excellent data entry, oral and written communication Mathematical, PC literacy, keyboard, and problem solving skills

    Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability marital status, parental status, sexual orientation or any other category protected by law.

    Responsibilities

    The Contact Center Trainer will be responsible for all new hire training, refresher training for existing Call Center/Clinical Support Team Representatives and other identified training needs as well as the ongoing development and maintenance of the Panviva/Support Point call center software. The Contact Center Trainer will work directly with Contact Center management team to improve productivity, accuracy and internal/external customer service. The trainer is also responsible for shadowing all employees and reviewing calls to ensuring ongoing adherence to the training metrics.

    Some responsibilities include:

    • Develops teaching materials/process documents in Panviva Support Point for staff reference during and after training
    • Coordinates all new hire orientation and training to the contact center telephone technology as well as the NextGen medical record software and Panviva’s Support Point software
    • Training will include staff shadowing and call auditing to assure staff have the tools to meet expectations
    • Trainer with work collaboratively with the IT staff to assure all software changes and/or updates are shared with staff with appropriate training prior to roll-out
    • Trainer will work collaboratively with Practice Managers to assure all appointment/service requirements are clearly outlined in all training documents and any needed changes are addressed timely
    • Creates a positive work environment and supports contact center team members in providing excellent service
    • Provides training updates at all contact center staff meeting
  • 22 Days Ago

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Contact Center Supervisor
  • Nevada Health Centers, Inc.
  • Las Vegas, NV OTHER
  • Overview Are you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you! At Nevada Health Centers, we look for people who will ...
  • 22 Days Ago

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Customer contact center
  • IQVIA
  • Las Vegas, NV FULL_TIME
  • Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been ackn...
  • 28 Days Ago

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Member Solutions Specialist - Contact Center
  • Credit Union 1
  • Henderson, NV FULL_TIME
  • Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2022 We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas ...
  • 1 Month Ago

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Inbound Customer Care Representative
  • EnergyCare
  • Henderson, NV FULL_TIME
  • EnergyCare is a premier provider of customer services for energy industry clients. We are looking for qualified team members who have excellent customer service and communication skills and who like m...
  • 1 Month Ago

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Call Center Representative
  • Lead Driver Call Center
  • Las Vegas, NV PART_TIME
  • CALLING ALL COLD CALLERS / TELEMARKETERS / FUNDRAISERS / SALES AGENTS Call Center in LAS VEGAS is looking for SHARKS! HUSTLERS NEEDED / Only hiring people hungry for money and advancement in there liv...
  • 11 Days Ago

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0 Contact Center Representative - Inbound jobs found in Saint George, UT area

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Full-time Sales Teammate
  • Buckle
  • Saint George, UT
  • Summary The Sales Teammate position's primary responsibility is to fulfill our mission statement: "To create the most en...
  • 3/29/2024 12:00:00 AM

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Part-Time Sales Teammate
  • Buckle
  • Saint George, UT
  • Summary At Buckle, we target enthusiastic, ambitious individuals, who enjoy fashion and possess strong communication ski...
  • 3/29/2024 12:00:00 AM

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Inbound/Outbound Sales Supervisor
  • JKR Windows
  • Saint George, UT
  • Job Description Job Description At JKR Windows, we're more than just a leading window replacement company; we're a peopl...
  • 3/29/2024 12:00:00 AM

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Call Center Coordinator
  • JKR Windows
  • Saint George, UT
  • Job Description Job Description At JKR Windows, we're more than just a leading window replacement company; we're a peopl...
  • 3/28/2024 12:00:00 AM

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Customer Support Specialist (Overnight) - St. George, Utah
  • Accommodations Plus International
  • Saint George, UT
  • Summary: The Customer Support Specialist supports our airline partner onsite at their office location. In this role, the...
  • 3/28/2024 12:00:00 AM

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Regional Admissions Counselor for Northern Utah
  • Utah Tech University
  • Saint George, UT
  • Salary: See Position Description Location : St. George 84770, UT Job Type: Full-Time Staff Job Number: 24PRO769-1 Divisi...
  • 3/28/2024 12:00:00 AM

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Heart Failure Cardiologist
  • Intermountain Healthcare
  • Saint George, UT
  • Job Description: What does it mean to be a part of Intermountain Healthcare? It means that the quest for clinical excell...
  • 3/27/2024 12:00:00 AM

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Maternal Fetal Medicine, Physician
  • Intermountain Healthcare
  • Saint George, UT
  • Job Description: Maternal Fetal Medicine, Physician Intermountain Health St. George, Utah With locations in seven states...
  • 3/27/2024 12:00:00 AM

St. George is a city in and the county seat of Washington County, Utah, United States. Located in the southwestern part of the state on the Arizona border, near the tri-state junction of Utah, Arizona and Nevada, it is the principal city of the St. George Metropolitan Statistical Area. The city lies in the northeasternmost part of the Mojave Desert, adjacent to the Pine Valley Mountains near the convergence of three distinct geological areas: the Mojave Desert, Colorado Plateau, and Great Basin. The city is 118 miles northeast of Las Vegas and 300 miles south-southwest of Salt Lake City on Int...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$33,204 to $43,625
Saint George, Utah area prices
were up 2.5% from a year ago