Contact Center Representative - Inbound jobs in Shreveport, LA

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

G
Contact center representative
  • GDIT
  • Bossier, LA FULL_TIME
  • Job Description :

    Join us to help your fellow citizens in need.

    GDIT has opportunities available for compassionate and caring people to support individuals and families during times of crisis at our National Assistance Center.

    In this critical support role, you will provide guidance, information, and assistance in an inbound contact center environment supporting individuals, families, and businesses that have been impacted by recent events .

    Join our team to make an impact supporting your neighbors as they navigate through difficult and challenging situations.

    Work Helping Others as a Contact Center Agent

    We are looking to hire contact center agents to work in these critical support roles. You must have flexible work hours and be willing to work a variety of shifts .

    You will also need access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify).

    Onsite training will be provided.

    Training and work associated with this position is performed physically onsite at our facility in Bossier City, LA . Employees may be allowed to work remotely upon successful completion of training, including OJT.

    A Day in the Life of a Contact Center Agent :

    • Impact the lives of others, by providing support to help individuals and families
    • Follow call guides to gather, enter and verify information to provide necessary assistance to aid in recovery
    • Adhere to established customer service and documentation standards necessary to provide the level of support required
    • Attend telephone skills and program information training sessions addressing policies, procedures, and the handling of confidential information related to personal information
    • Compassionate and empathetic with a passion for helping others
    • A proactive agent for change, with a passion for providing world-class customer service
    • Energetic and enthusiastic with a desire to achieve high levels of success
    • Able to thrive in a high-energy demanding environment that requires a sense of urgency
    • Currently living within a reasonable commuting distance ( 60 miles) of the worksite ( Bossier City, LA )

    Required Qualifications

    To ensure adequate staffing levels and response times, r egular and timely attendance related to assigned work schedules including breaks and lunches is REQUIRED.

    • High school diploma or equivalent; AND
    • Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify)
    • Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distraction
    • Flexible availability and willingness to work any shift as the program operates 24 / 7
    • Experience working with fax machines, computer software, and telephone technology
    • Outstanding interpersonal skills
    • Ability to successfully complete GDIT pre-employment screening (includes a criminal background check and drug test)
    • US Citizenship
    • Louisiana residency
    • Work environment :
    • Full time
    • Full time
    • On-site, remote

    Opportunities also available in :

    GDITDisasterAssistanceJobs

    TSSCE

    Scheduled Weekly Hours :

    Travel Required : None

    None

    T elecommuting Options :

    Remote

    Work Location : USA LA Bossier City

    USA LA Bossier City

    Last updated : 2024-03-26

  • 1 Day Ago

F
Customer Contact Center Rep
  • Farmers Bank & Trust
  • Texarkana, TX FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • 22 Days Ago

F
Customer Contact Center Rep
  • Farmers Bank & Trust
  • Magnolia, AR FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • 1 Day Ago

F
Customer Contact Center Rep. PT
  • Farmers Bank & Trust
  • Magnolia, AR FULL_TIME
  • Customer Contact Center Rep At Farmers Bank & Trust, we take pride in providing our customers with the very best in service, whether those customers are in our bank lobby or on the telephone. Lots of ...
  • 8 Days Ago

B
Call center representative
  • Bergsen Metals
  • Texarkana, TX FULL_TIME
  • Bergsen Metals is seeking reliable and customer-oriented individuals to join our call center team as Call Center Representatives. As a Call Center Representative, you will be the first point of contac...
  • 3 Days Ago

F
First Contact Physiotherapist
  • Fiber Staffing Allied
  • Springhill, LA FULL_TIME
  • Fiber Staffing Allied is seeking a travel Outpatient Physical Therapist for a travel job in Springhill, Louisiana. Job Description & Requirements ~ Specialty: Physical Therapist ~ Discipline: Therapy ...
  • Just Posted

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Representative - Inbound jobs found in Shreveport, LA area

S
Career Services Coordinator
  • Southern University at Shreveport
  • Shreveport, LA
  • Careers at SUSLA DEADLINE Full-time: Review of applications begins Tuesday, November 07, 2023 and continues until the po...
  • 3/29/2024 12:00:00 AM

V
Radiologic Technologist Travel
  • Vincent Management Group LLC
  • Shreveport, LA
  • Job Summary Position is located in Rochester, New York. We are seeking a Radiologic Technologist to join our team. If yo...
  • 3/29/2024 12:00:00 AM

G
MULTIMEDIA JOURNALIST - KSLA
  • Gray Television
  • Shreveport, LA
  • About Gray Television: Gray Television is a leading media company that owns and operates high-quality stations in 113 te...
  • 3/27/2024 12:00:00 AM

O
Transfer Center RN - Kings Hwy - 7p-7a
  • Ochsner LSU
  • Shreveport, LA
  • We're about creating exceptional experiences for both our patients and our employees. Partnering with the LSU School of ...
  • 3/27/2024 12:00:00 AM

O
Registered Respiratory Therapist - Respiratory Therapy - Kings Hwy - PRN
  • Ochsner LSU
  • Shreveport, LA
  • We're about creating exceptional experiences for both our patients and our employees. Partnering with the LSU School of ...
  • 3/27/2024 12:00:00 AM

A
Account Manager - Medical Device Sales
  • American Screening LLC
  • Shreveport, LA
  • Job Description Job Description At American Screening Corp we stand behind our vision, mission and core vales. We want t...
  • 3/27/2024 12:00:00 AM

G
LOCAL SALES MANAGER - KSLA
  • Gray Television
  • Shreveport, LA
  • About Gray Television: Gray Television is a leading media company that owns and operates high-quality stations in 113 te...
  • 3/26/2024 12:00:00 AM

A
Inside Sales Representative
  • American Screening Corporation
  • Shreveport, LA
  • Job description About ASC Established in 2004, ASC provides the ultimate rapid diagnostic test solutions worldwide to em...
  • 3/25/2024 12:00:00 AM

Shreveport is located in Northwest Louisiana. It is the center of the Ark-La-Tex region where Arkansas, Louisiana, and Texas meet. It is also part of the I-20 Cyber Corridor linking the tech-centered Dallas-Fort Worth, Shreveport-Bossier, Greater Monroe, and Greater Atlanta metropolitan areas together. The city of Shreveport is 188 miles from Dallas, 98 miles from Tyler, and 41 miles from Marshall, Texas; 215 miles from Little Rock and 73 miles from Texarkana, Arkansas; and 250 miles from the state capital of Baton Rouge, 99 miles from Monroe, 69 miles from Ruston, and 30 miles from Minden, Lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$30,482 to $40,049
Shreveport, Louisiana area prices
were up 1.2% from a year ago