Contact Center Representative - Inbound jobs in Springfield, MA
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
- UMassFive College Federal Credit Union
-
Hadley, MA
FULL_TIME
-
Position Summary:
It is the responsibility of the Contact Center Representative to perform a wide variety of duties to support our members with their financial needs. The primary daily duties of the Contact Center Representative include:
- Providing phone and video-based member service via our Contact Center Telephone Queue and our Interactive Teller Machines (ITM).
- Conducting financial transactions, Online Banking and Mobile App assistance, Debit Card & Credit Card assistance, loan payments, opening additional deposit accounts, research, reviewing and processing ATM check deposits.
- ITM (Interactive Teller Machines) balancing and transaction research, maintaining ITM spreadsheets, and monitoring and reporting ITM machine errors.
- Educating members about products and services that will aid in their financial wellbeing, including financial advisory services and commercial services.
- 1 Month Ago
- Greenfield Savings Bank
-
Greenfield, MA
FULL_TIME
- Position Title: Contact Center Agent Summary: The Contact Center Agent is responsible for providing unparalleled service to customers via electronic communication channels. This includes but is not li...
- 1 Month Ago
- AAA Southern New England
-
West Springfield, MA
FULL_TIME
- Call Center Sales Representative Job Locations US-MA-West Springfield ID 2023-8908 Category Customer Experience Type Full Time Work Schedule Monday-Friday 10am to 7pm; Rotating Saturdays 9am to 1pm Ov...
- 18 Days Ago
- NOVA HOME IMPROVEMENTS
-
Chicopee, MA
FULL_TIME,PART_TIME
- ```Duties```:- Answer incoming calls and respond to customer inquiries in a professional and courteous manner- Provide accurate information about products, services, and company policies to customers-...
- 8 Days Ago
- American Installations
-
South Hadley, MA
FULL_TIME
- Founded in 2013, American Installations specializes in delivering energy efficiency to homes and buildings throughout New England. Our range of cost-effective services focus on increasing comfort and ...
- 12 Days Ago
- City of Springfield, MA
-
Springfield, MA
FULL_TIME
- Position Purpose/Summary Responsible for answering questions, providing information, and requesting services from City departments. Work is performed under the supervision of the 311 Call Center Direc...
- 28 Days Ago
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0 Contact Center Representative - Inbound jobs found in Springfield, MA area
- Grid One Solutions, LLC
-
Springfield, MA
- Regional Safety Specialist The Safety Specialist partners with the Grid One Project Teams to facilitate knowledge transf...
- 4/22/2024 12:00:00 AM
- Planet Fitness Inc.
-
Enfield, CT
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
- 4/22/2024 12:00:00 AM
- Westfield Bank
-
Westfield, MA
- Position: Call Center Customer Service Representative Department: Operations Job Status: Full-Time FLSA Status: Non-Exem...
- 4/22/2024 12:00:00 AM
- KeyBank
-
Hartford, CT
- Location: 225 Asylum Street, Suite 1910 - Hartford, Connecticut 06103 Job Summary The Client Relationship Associate (CRA...
- 4/22/2024 12:00:00 AM
- Healogics
-
Springfield, MA
- The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understa...
- 4/21/2024 12:00:00 AM
- MAT Holdings Inc.
-
Springfield, MA
- **Product Service Representative** * 118 W Rock St, Springfield, MN 56087, USA * Full-time **Company Description** Welco...
- 4/21/2024 12:00:00 AM
- ARIVE
-
West Springfield, MA
- [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
- 4/20/2024 12:00:00 AM
- ARIVE
-
Chicopee, MA
- [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
- 4/20/2024 12:00:00 AM
About Springfield, Massachusetts
were up 1.6% from a year ago