Contact Center Representative - Inbound jobs in Wheeling, WV

We are seeking a highly motivated and experienced Call Center Representative or BDC Agent to join our dynamic team. This role requires a proven track record of success in a high-volume outbound calling environment. The ideal candidate will be comfortable making 100 calls per day, possess excellent communication skills, and have a strong understanding of CRM systems.

Do you have the drive and talent to succeed in sales?

McClinton Auto Group, a family-owned tradition in Parkersburg, WV for over 109 years, is seeking highly motivated BDC / Call center Reps to build our department from the ground up! We're looking for the best of the best - individuals with exceptional customer service skills, a strong work ethic, and the talent to succeed in a fast-paced environment.

Responsibilities:

• Make 100 outbound calls daily to generate leads and appointments for our sales team
• Be a master of communication, effectively conveying information and building rapport with potential customers
• Actively listen to customer needs and identify the right vehicle for their budget and lifestyle
• Demonstrate a high level of detail orientation, accuracy, and focus
• Be coachable and eager to learn
• Conduct outbound calls to potential customers, following established scripts and guidelines.
• Qualify leads, schedule appointments, and/or close sales.
• Accurately update customer information and track call outcomes in our CRM system.
• Collaborate with sales and support teams to ensure a seamless customer experience.
• Meet or exceed daily and weekly call volume and performance targets.

Qualifications:

• Experience in a call center or dealership setting is needed
• Proven ability to build relationships and connect with people over the phone
• Excellent communication and interpersonal skills
• Strong work ethic, self-motivation, and a positive attitude
• Ability to prioritize tasks, manage time effectively, and meet deadlines
• Proficiency in using CRM systems

We Offer:

• Opportunity to build a career with a growing and established company
• Competitive pay we offer salary plus commission plans, as well as hourly positions.
• Competitive base salary plus commission
• Positive and energetic work environment
• Equal Opportunity Employer

Join our team and be part of the McClinton Auto Group tradition!

Please submit your resume today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $3,000.00 - $5,000.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person

Ability to Relocate:

• Parkersburg, WV 26101: Relocate before starting work (Required)

Work Location: In person