Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
THIS POSITION IS ONSITE AT OUR MUNCIE, IN OFFICE
Duncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of business processing services to government clients, including citation processing, debt collection, and integrated parking and tolling customer service.
Collectors at Duncan Solutions are responsible for contacting citizens nationwide regarding their unpaid parking citations, tolls, and municipal debt to negotiate and establish repayment, while documenting important account information for each call.
PAY AND BENEFITS:
Pay is $15.50 an hour monthly bonus opportunity!
Additional benefits include:
REQUIRED TRAINING HOURS (PAID):
Monday - Friday, 9:00am - 5:00pm (3 weeks)
Responsibilities Include:
Communicate with customers regarding their parking citations.
Communicate with customers to collect delinquent funds and bring closure to past due accounts
Ensure all accounts are worked within client standards and Federal Regulations
MIMIMUM REQUIREMENTS:
PREFERRED QUALIFICATIONS:
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.
About the Company:
Navient
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