Contact Center Representative (Incl. Selling) jobs in Biloxi, MS

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact center supervisor
  • MHC Property Management L.P.
  • Biloxi, MS FULL_TIME
  • With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

    ELS is hiring for the position of Contact Center Supervisor in Biloxi, Mississippi.

    JOB SUMMARY :

    An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate a hybrid workforce.

    You will be organized and reliable as well as results-oriented. This role is a hybrid, with an opportunity to work on-site and remotely.

    PERKS

    We wantcareer-mindedteam members that are looking to grow!We offer

    training to develop your professional abilities. This is a phenomenal

    opportunity to join a growing team in a new office! We offer a comprehensive benefits package including :

    Medical, Dental and Vision Insurance

    401(k) Employer Match

    Paid Vacations

    Paid Holidays

    Paid Sick Time

    Paid Wellness Days

    Employee Membership

    And More!!

    ESSENTIAL JOB FUNCTIONS

    Foster a friendly and motivating work environment.

    Ensuring agents understand and comply with all call center objectives, performance standards, and policies.

    Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.

    Troubleshoot reservation related issues to determine cause and escalate to proper personnel for resolution.

    Assist in development of training materials and classes on systems, programs, or other areas as needed.

    SKILLS, EDUCATION, AND EXPERIENCE

    To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and / or Experience - High School Diploma required

    Exceptional verbal and written communication skills.

    Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

    Proficiency with technology, especially computers, software applications, and phone systems.

    Excellent problem solving, leadership, and customer service skills.

    Must be able to work weekends and evenings.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with

    disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms and talk or hear.

    The employee is frequently required to stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision,

    distance vision, depth perception and ability to adjust focus.

    In return for your excellent skills and abilities, we offer a comprehensive benefits package including : medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

    We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

    As an Equal Opportunity Employer, we welcome and thank all applicants.

    Last updated : 2024-03-27

  • Just Posted

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Director contact center
  • Equity LifeStyle Properties
  • Biloxi, MS FULL_TIME
  • With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of in Biloxi, Mississippi. W...
  • 27 Days Ago

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Account representative
  • The Blood Center
  • Biloxi, MS FULL_TIME
  • POSITION'S PRIMARY PURPOSE Ensure that the annual blood collection goals are met by managing a specific territory within The Blood Center's service area. This includes directing and motivating volunte...
  • 3 Days Ago

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PUR Selling Specialist
  • Pur Beauty Inc
  • Diberville, MS FULL_TIME
  • Description: PUR is currently seeking a Selling Specialist. The specialist chosen would be representing PUR in Ulta's locations in the D'Iberville area. The primary focus would be sales, brand awarene...
  • 11 Days Ago

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Patient service representative
  • Coastal Family Health Center Inc
  • Biloxi, MS FULL_TIME
  • The role of the Patient Service Representative (PSR) is to function as a multi-skilled, technical person responsible for customer service, electronic patient registration / data processing, patient sc...
  • 23 Days Ago

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Call Center Representative Work From Home
  • Healthy Start Coalition of Seminole County
  • Biloxi, MS FULL_TIME
  • The Connect Family Partner will meet with each mother who delivers at the birthing facility to conduct an intake interview to assess the family’s risk factors and determine what services and resources...
  • 24 Days Ago

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0 Contact Center Representative (Incl. Selling) jobs found in Biloxi, MS area

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Leader In Training (PT)
  • Buckle
  • Biloxi, MS
  • Summary The Leader in Training (LIT) and Floor Leader position's primary responsibility is to fulfill our mission statem...
  • 3/29/2024 12:00:00 AM

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Assistant in Training
  • Buckle
  • Biloxi, MS
  • Summary Buckle is seeking experienced and talented individuals who desire to take their skills to the next level. As an ...
  • 3/29/2024 12:00:00 AM

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Electronic Field Mapping Lister – NHANES
  • RTI International
  • Biloxi, MS
  • The pay rate for this position is $17.20/hour. Hourly wage is based on experience and geographical location. Flexible wo...
  • 3/29/2024 12:00:00 AM

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Theatre Team Member
  • Cinemark
  • Gulfport, MS
  • Now Hiring Immediately! What We Can Offer You: Every team member deserves the star treatment! Each career comes with a v...
  • 3/29/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Ocean Springs, MS
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/27/2024 12:00:00 AM

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Vice President of Corporate Real Estate 4646
  • KEESLER FEDERAL
  • Biloxi, MS
  • KEESLER FEDERAL CREDIT UNION is seeking to select a VP- Corp Real Estate to join our TEAM! Do you thrive in an environme...
  • 3/26/2024 12:00:00 AM

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Marketing Representative
  • SERVPRO of Pascagoula
  • Biloxi, MS
  • Job Description Job Description Do you love working with people and educating them? Then dont miss your chance to join o...
  • 3/25/2024 12:00:00 AM

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Medical Screener - Reception Technician (Customer Service)
  • CSL Behring LTD
  • Gulfport, MS
  • Job Description Summary Responsible for greeting donors at the plasma collection center and conducting a series of regis...
  • 3/25/2024 12:00:00 AM

Biloxi (/bɪˈlʌksi/ bi-LUK-see) is a city and one of two county seats of Harrison County, Mississippi, United States (the other seat being the adjoining city of Gulfport). The 2010 United States Census recorded the population as 44,054, and in 2016 the estimated population was 45,975. The area was first settled by French colonists. The city is part of the Gulfport–Biloxi metropolitan area and the Gulfport-Biloxi-Pascagoula, MS Combined Statistical Area. Pre-Katrina, Biloxi was the third-largest city in Mississippi, behind Jackson and Gulfport. Due to the widespread destruction and flooding, man...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$31,179 to $43,719
Biloxi, Mississippi area prices
were up 1.2% from a year ago