Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Organization: Diversified Members Credit Union
Date Posted: April 3, 2024
Region: Southeast Michigan
Location of Position: DETROIT
Position Level: Entry
The CCR receives calls from members, determines nature of the business, and processes member requests or directs calls to appropriate department. The CCR will help educate members/potential members about our products and services; provide balance verifications; provide general transactions, etc. All to be completed in a professional manner and in a reasonable amount of time. Minimum of one year experience within a financial institution or call center preferred.