Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Location:
Brentwood, TN, US, 37027
Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, asphalt, renewable fuels, and convenience store retailing. We are hiring for the position of Director, HR Contact Center located in our Brentwood, Tennessee corporate office.
The Director HR Contact Center, is responsible for leading and improving the day-to-day customer service support for employees and prospective employees. They will ensure Tier 1 & 2 services are completed in an accurate, timely, and efficient manner and in full compliance with all legislative requirements and company policies. This role is responsible for monitoring service level agreements and driving continuous improvement by monitoring and communicating KPIs using our ServiceNow case management tool. They will be expected to manage the ongoing engagement, training, and development of the HR Service Center team members. This role will partner across all HR centers of excellence (COE’s) to maintain a thorough understanding of new programs and requirements and ensure the team is prepared to support as needed.
Come and #jointheenergy! We offer top-of-the-line benefits along with health premium reimbursements.
Role & Responsibilities:
Required Qualifications – Education, Skills & Experience:
Preferred Qualifications – Education, Skills & Experience:
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.
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